ACCOUNT MANAGER I

Location: Tacoma, WA 98421, United States | Full Time

About the role

We are currently looking for an Account Manager for our Tacoma Branch. This position oversees the management of customer accounts; services customers by selling products, fielding questions, and resolving customer issues. Services existing accounts and also establishes new accounts.

Pay range: $75K to $110K annual, dependent on experience.

Key Competencies

• Building Collaborative Relationships
• Innovation / Creativity
• Adaptability
• Developing Self & Others

Responsibilities

• Sell and market company products and services using all communication methods provided and within the parameters set by the company.
• Quote and negotiate product prices on behalf of the company to customers, using independent judgment and discretion based on knowledge of current market conditions and other factors.
• Receive customer questions, concerns, and complaints and exercise judgment and discretion to resolve them on behalf of the company.
• Collect and disperse information relevant to the customer’s and company’s needs and use that information to provide superior customer service.
• Continually analyze customer base and manage according to the best return on time invested.
• Actively participate in strategic planning and annual budgeting by account.
• Complete training courses, classes, and seminars as assigned.
• Maintain ongoing product knowledge meetings for your customers.
• Perform product maintenance through cycle counts as necessary for specialty item inventory.
• Perform other work-related duties as assigned by your supervisor and be flexible and adaptable to changes that will occur during the course of employment.

Requirements

• Typically requires a Bachelor's degree in Business or related field.
• Understanding or knowledge of the lumber industry and the company products and services.
• Ability to model the Capital values and provide innovative solutions.
• Ability to effectively communicate, motivate, and engage commitment of customers and team members.
• Ability to drive and be accountable for results in a fast-paced environment.
• Ability to multi-task and handle multiple projects simultaneously.
• A strong sense of urgency for goal achievement.
• Results-focused with the ability to make quick decisions under changing conditions.
• Strong follow-up on tasks to ensure proper results.
• Detail-oriented with the ability to handle details quickly, correctly, and efficiently.

Physical Abilities

• Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday.
• Must be able to stoop, kneel, crouch, or crawl 5% or less of the workday.
• Must be able to talk, see, hear, concentrate, think, learn, and reason for all of the workday.
• Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday.
• Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday.

Work Environment

Work is performed indoors in a climate-controlled environment.

Benefits

We are in the people business, we just happen to sell lumber... so you can have great benefits!

• Paid Time Off (Sick, Vacation, Volunteer Time Off)
• 9 Paid Holidays
• Medical, Dental, and Vision Insurance
• TeleDoc
• Best Doctors
• Company Paid Life and Disability Insurance
• Pet Insurance
• 401(k) Plan with Match Percentage
• Employee Assistance Program
• Hearing Services
• Tuition Reimbursement
• Smart Dollar
• Wellness Program through Vitality with program completion incentive towards medical premium