Account Manager, Higher Education

About the role

Guidebook helps universities and colleges build genuine connection across the entire student journey – from prospective student, to enrolled, to alumni. Hundreds of higher education institutions use Guidebook to bring people together through open houses, campus visits, orientation, welcome week, student life and engagement, and the countless moments in between. We are a people‑focused, small, driven, fully remote team that highly values autonomy, trust, and fun.

Responsibilities

• Own and grow a portfolio of higher education customers
• Renew existing accounts and identify expansion opportunities – the next department, use case, or budget holder within institutions that already know Guidebook
• Report directly to the President and work closely with other Account Managers, marketing, customer success, product, and the new business team
• Travel frequently to industry events, trade shows, and campus visits (approximately 6‑8 times per year)
• Work remotely; must be based on the East Coast of the USA

Requirements

• 2‑4 years of B2B sales experience, preferably in SaaS, with a track record of building pipeline and hitting quota
• Hungry, ambitious, and motivated to maximize earnings through problem‑solving
• Coachable and curious; seeks feedback and mentorship
• Owns a number and can walk others through forecast, committed vs. at‑risk pipeline
• Hunter mindset: systematically builds pipeline and pursues new business within existing accounts
• Understanding of the student experience and ability to speak credibly about how universities and colleges operate
• Completed university degree
• Comfortable using Salesforce or another CRM to manage pipeline
• Embodies Guidebook’s values: ownership, resourcefulness, teamwork, and continuous improvement

Benefits

• 100% paid medical, dental, and vision insurance
• Short‑term and long‑term disability coverage
• Unlimited vacation time
• 401(k) plan with company matching
• Stock options
• MacBook and home‑office accessories
• Annual company retreats
• Fun virtual hangouts and a strong company culture

Pay

The annual OTE (on‑target earnings) range for this role is $80,000‑$100,000, consisting of a base salary and an annual variable paid quarterly.

Schedule

Position is fully remote; candidates must be based on the East Coast of the USA. Expect to travel to industry events,