Account Manager, High Net Worth - Personal Lines

About the role

The High Net Worth Personal Lines Account Manager is responsible for managing the insurance portfolios of high-net-worth clients. The ideal candidate must have a deep understanding of personal insurance products tailored to affluent clients, exceptional customer service skills, and the ability to manage complex and high-value assets.

Responsibilities

• Manages and maintains relationships with high-net-worth clients, serving as their primary point of contact for all personal insurance needs.
• Affirms clients' unique insurance needs and designs tailored coverage options for luxury homes, vehicles, jewelry, fine art, and other high-value assets.
• Provides personalized risk management advice, helping clients mitigate risks and avoid potential liabilities.
• Handles policy renewals, endorsements, and changes in coverage, ensuring that clients’ assets are always adequately protected.
• Assists clients with claims, working closely with carriers to ensure prompt and fair resolution.
• Negotiates terms and pricing with insurance carriers to provide clients with the best coverage options.
• Conducts regular portfolio reviews with clients to ensure their coverage is aligned with their changing needs and lifestyle.
• Stays current on market trends, regulatory changes, and emerging risks specific to high-net-worth individuals.
• Ensures compliance with company policies, industry standards, and regulatory requirements.
• Performs other projects, duties, and tasks, as assigned.

Requirements

• A Property and Casualty License from state of domicile is required and must be maintained.
• CPCU and/or Certified Insurance Counselor (CIC) Designations, a plus.
• A High School Diploma or equivalent required.
• A Four-year degree in Business, Finance, or related field preferred.
• Minimum 5 years’ experience in personal lines insurance, with a focus on high-net-worth clients.
• Comprehensive knowledge of personal insurance products, especially for high-net-worth individuals and families.
• Experience managing insurance portfolios for high-net-worth clients, including coverage for luxury homes, fine art, and collectibles.
• Experience with complex insurance products, risk management strategies, and claims handling.
• Strong analytical and mathematical skills.
• Excellent PowerPoint and presentation skills for both in-person and teleconference/webinar sessions.
• In-depth understanding of all aspects of personal lines of coverage with the ability to advise clients concerning their complex insurance needs.
• Excellent written and verbal communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.
• Advanced skills in Microsoft Office (primarily Excel, PowerPoint and Word).
• Must be computer literate with the ability to learn new software applications.
• Advanced knowledge of insurance markets, products, services, insurance ratings and underwriting procedures.
• Must have a valid driver’s license, the ability to travel to client sites and a reliable source of transportation.

Qualifications

• Must be able to perform the essential functions of the job with or without reasonable accommodation.
• Must be able to meet the physical demands of the job, including sitting for extended periods, occasional walking, standing, bending, reaching, lifting up to 25 pounds, and operating a computer and other office equipment.
• Must be able to communicate effectively both verbally and in writing.
• Must be able to handle multiple tasks simultaneously and prioritize accordingly.
• Must be able to work independently and as part of a team.

Skills

• Exceptional interpersonal and communication skills.
• Ability to build and maintain strong client relationships.
• Strong analytical and problem-solving skills.
• Knowledge of personal insurance products and risk management strategies.
• Proficiency in Microsoft Office Suite.

Benefits

• Competitive pay.
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
• Career advancement and development opportunities.

Pay

$43,000.00 - $101,000.00

Schedule

Full-time