Account Manager - Fridley, MN

Overview

Beacon Hill’s client is seeking an Account Manager to deliver a seamless customer experience. This individual will act as the central point of communication, translating customer needs internally and proactively providing solutions while supporting manufacturing operations.

Key Responsibilities

• Interact with customers in a consistently professional, approachable, and service-oriented manner
• Ensure all customer inquiries and requests are handled efficiently and accurately, including:
• Processing orders
• Preparing quotes
• Coining prototypes
• Providing material specifications and safety documentation
• Sharing shipping and delivery updates
• Develop a solid understanding of available materials and production capabilities in order to recommend alternative solutions that align with customer goals
• Anticipate and communicate realistic timelines by factoring in current production lead times, helping manage expectations early in the process
• Collaborate with production scheduling and internal teams to optimize workflow and reduce manufacturing delays
• Translate customer requests into clear, actionable instructions for internal teams
• Serve as a positive representative of the organization, reinforcing a customer-first mindset and commitment to service excellence
• Made informed decisions with a high level of independence while managing customer needs and business priorities
• Provide support across additional functional areas as needed, including:
• Pricing and estimating
• Sales coordination
• Quality-related follow-up
• Accounts receivable support

Qualifications

• High school diploma or GED required
• Previous experience in a B2B customer service environment required
• Proficiency with Microsoft Office tools, including Word and Excel
• Strong verbal and written communication skills
• Ability to manage multiple priorities in a fast-moving environment
• Detail-oriented with strong organizational and problem-solving abilities