Account Manager - Fintech

About the role

Plaid is looking for customer-facing professionals to manage and grow Plaid's relationships with high-growth FinTech customers. The right candidate has the ability to grow a customer's revenue, build strong partnerships with their customers, develop a deep understanding of their priorities, motives and key drivers, and is solutions oriented.

Responsibilities

• Own and manage the overall relationship with your portfolio of customers in our fastest growing customer segment.
• Build strong relationships with the C-Suite and Product teams to retain and grow revenue.
• Own and exceed revenue targets, which includes identifying and closing new upsell opportunities and leading commercial negotiations for contract renewals.
• Help customers integrate and launch on Plaid.
• Solve complex customer challenges through creative problem solving by working cross-functionally with Sales, Risk, Legal, Finance, Commercial, Marketing, and Business Operations.

Qualifications

• Demonstrated relationship management and sales experience.
• Customer empathy and deep desire to see customers succeed.
• Desire to get technical and the ability to learn the ins and outs of Plaid's APIs.
• Some familiarity in financial services and technical products; a high degree of intellectual curiosity.
• Excitement to work in a high-growth, ever-changing environment and to help build processes and tools as needed.
• Ability to work with all types of people and build long-lasting relationships.
• Strong Sales experience (negotiation/value-selling).
• Executive level communication skills - written and verbal.
• Relationship building (understand how to leverage internal/external executives, product, etc).
• Retention and Termination-save tactics.