Account Manager - Enterprise, Growth & Retention (Core)

About the role

We are Rippling’s sherpas – both for our customers and colleagues. We bring our customers along on the journey as we rapidly enhance and expand the first-of-a-kind employee management platform. We champion the voice of the customer within the company and take an entrepreneurial approach to the role.

Responsibilities

• Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.
• You will field customer requests and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth.
• Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach.
• Navigate a sales process by building relationships with multiple stakeholders through remote meetings.
• Negotiate and coordinate customer procurement and contract execution.
• Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to quarterly targets.
• Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting.
• Partner with your Technical Account Manager to devise account plans, long-term goals, and client strategies; and with cross-functional teams to ensure customer success and secure long-term commitments.

Requirements

• 4+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant).
• Competitive and creative drive to win over customers and think outside the box to get a deal done.
• Demonstrated ability to run a sales discovery and demo meeting and run a structured sales process.
• Proven success building and maintaining long-term commercial relationships (experience managing multi-year renewals).
• Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company.
• Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small.
• High integrity; enthusiastic about building a great company for the long term.

Qualifications

• High school diploma or equivalent.
• Experience in a customer-facing role.
• Strong problem-solving skills.
• Ability to travel up to 20%.

Skills

• Sales experience.
• Customer service skills.
• Technical understanding of HR, IT, and finance systems.
• Ability to work independently and as part of a team.

Benefits

• Comprehensive health insurance.
• Flexible work schedule.
• Professional development opportunities.
• Employee discounts.
• Generous vacation policy.

Pay

A competitive compensation package including benefits + equity. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below. Compensation for this role - OTE (60/40 commission split for base/variable pay): Office/Hybrid (New York, San Francisco): $220,000/year OTE Office/Hybrid (Austin, Seattle, Chicago): $210,000/year OTE Commission is not guaranteed.

Schedule

Office/Hybrid (New York, San Francisco): 40 hours per week Office/Hybrid (Austin, Seattle, Chicago): 40 hours per week