Account Manager - Enterprise

About the role

Medbridge is a dynamic SaaS company partnering with the country’s largest healthcare providers to build technology solutions that help patients recover faster while reducing the overall cost of care. Our growing Sales team seeks an enthusiastic Account Manager, Enterprise to drive revenue growth by managing strategic accounts, nurturing long-term client relationships, and cultivating key stakeholder connections. This role focuses on up-selling and cross-selling existing solutions, identifying new use cases, and expanding to new user types within our strategic health system customer base.

The U.S. healthcare industry is transforming as patients demand better tools and experiences, and health systems adapt to post-pandemic realities. In this role, you’ll join teams tasked with solving these challenges.

Why work at Medbridge?

• Mission-driven: Help everyone move well, feel well, and live well.
• Impactful work: 300,000+ clinicians use our products daily, reaching millions of patients.
• Customer success: We partner with 9 of the top 10 private practice and hospital systems nationwide, and 6 of the top 10 home health organizations maintain a nearly 100% client retention rate through 2026 and beyond.

Responsibilities

• Lead retention and expansion efforts while meeting or exceeding quota attainment.
• Develop strategic account growth plans, including annual plans for cross-functional initiatives, new use cases, and stakeholder engagement.
• Serve as a strategic advisor to C-level and VP-level executives to identify opportunities aligned with Medbridge’s evolving solution suite.
• Lead consultative engagements to uncover client business challenges, build consensus, and influence enterprise-wide decisions.
• Deeply understand client ecosystems and key success metrics.
• Partner with internal teams (Product, Strategy, Clinical, Customer Success) to shape and deliver impactful customer outcomes.
• Lead internal strategic account reviews and communicate client voice to inform product development and go-to-market initiatives.
• Coordinate across Medbridge stakeholders to align resources, ensure exceptional delivery, and support long-term partnership success.

Requirements

• 10+ years of Account Management or enterprise Customer Success experience in a SaaS or healthtech environment.
• Demonstrated success managing large, complex accounts in the healthcare provider or health system space.
• Proven ability to influence and build credibility with executive stakeholders.
• Preferred clinician experience with strong solution-selling skills, particularly around complex or evolving product offerings.
• Ability to identify and scope new opportunities, including technical and operational requirements.
• Exceptional communication, strategic planning, and presentation skills.
• Experience navigating healthcare enterprise structures, change management, and value realization.
• Experience using Salesforce, Tableau, and Pendo is preferred.
• Willingness to travel for conferences, client engagement, and strategic planning as needed.

Our Values

• Excellence: We pursue high intention, sincere effort, and intelligent execution to deliver impactful results that redefine patient care.
• Fortitude: We embrace ambitious challenges, persevere through difficulties, and focus on progress without letting perfection stand in the way.
• Service: We lead with humility and confidence, prioritizing our colleagues, customers, and patients to create lasting impact.

Pay

Salary range: $110,000 base plus $55,000 variable; OTE $165,000. Individual pay is determined by skills, capabilities, and experience based on third-party salary benchmark surveys.