Account Manager, Employee Benefits

About the role

Higginbotham has an immediate need for an Account Manager, Employee Benefits in our Corpus Christi, TX office. This high-level position will partner with account managers, sales producers, and other support staff to achieve new business goals and ensure total client satisfaction and retention. This individual will act as a liaison between clients and carriers and other service vendors and build and maintain relationships with key contacts, while supporting a full book of business, including medium to large accounts across diverse industries.

Responsibilities

• Rate and quote new business and renewal policies
• Gather information from clients to prepare RFP's and request alternate plans and quotes from carriers
• Prepare documents and materials for open enrollment meetings
• Answer coverage and policy-related questions; assist with claims and troubleshoot coverage or billing issues
• Ensure client compliance in accordance with ERISA, COBRA, HIPAA, and ACA laws
• Aid clients with the setup and implementation of new technology systems, such as online enrollment and benefit administration systems
• Aid with establishing company wellness programs and initiatives

Requirements

• Exceptional interpersonal and customer service skills to build client and carrier relationships
• Strong verbal and written communication skills
• Independent self-starter with excellent time management skills to meet goals and deadlines
• Strong attention to detail
• Intermediate to advanced computer literacy, including Word, Excel, and PowerPoint
• Working knowledge of Agency Management System required
• Benefit technology/administration systems experience required

Qualifications

• 5 years of employee benefits and account management experience in the insurance field required, including a strong understanding of current employee benefits, regulations, and industry standards
• Experience with Affordable Care Act (ACA) and Employment Retirement Income Security Act (ERISA) preferred
• Experience with fully-insured financial arrangements and alternate-funding methods preferred

Skills

• Exceptional interpersonal and customer service skills to build client and carrier relationships
• Strong verbal and written communication skills
• Independent self-starter with excellent time management skills to meet goals and deadlines
• Strong attention to detail
• Intermediate to advanced computer literacy, including Word, Excel, and PowerPoint
• Working knowledge of Agency Management System required
• Benefit technology/administration systems experience required

Core Competencies

• Ability to Analyze and Solve Problems
• Attention to Detail
• Communication Skills
• Team Collaboration
• Client Focus
• Dependability
• Creative Thinking
• Organizational Skills
• Adaptability

Experience and Education

• 5 years of employee benefits and account management experience in the insurance field required, including a strong understanding of current employee benefits, regulations, and industry standards
• Experience with Affordable Care Act (ACA) and Employment Retirement Income Security Act (ERISA) preferred
• Experience with fully-insured financial arrangements and alternate-funding methods preferred

Licensing and Credentials

• Active Life & Health License required
• Industry-related designations preferred

Systems

• Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
• Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable

Physical Requirements

• Ability to lift 25 pounds
• Repeated use of sight to read documents and computer screens
• Repeated use of hearing and speech to communicate on telephone and in person
• Repetitive hand movements, such as keyboarding, writing, 10-key
• Walking, bending, sitting, reaching and stretching in all directions

Benefits & Compensation

• Medical, dental, vision, prescription drug coverage
• 401K
• Equity prescription incentive plan
• Multiple supplemental benefits for physical, emotional, and financial wellbeing
• Company paid holidays, plus PTO
• Employee Wellness Program