Account Manager (EdTech & E-Learning)

About the Role

If you love building relationships, driving growth, and working with innovative technology, ThingLink could be for you. As a global leader in immersive learning, we help schools, universities, and organizations create interactive experiences that transform learning and training. We're looking for an Account Manager to grow and strengthen partnerships across K–12 districts, higher education institutions, and organizations throughout North America. You'll work closely with educators, administrators, and business leaders to maximize the impact of our immersive learning solutions. This is an opportunity to join a fast-growing international company at the intersection of education, technology, AI, and immersive experiences. You'll play a key role in customer success, business growth, and the future of digital learning. The ideal candidate has experience in Account Management, Customer Success, or SaaS/EdTech, understands the needs of educational institutions, and thrives in a collaborative, mission-driven environment.

About ThingLink

ThingLink is an AI-powered immersive learning and assessment platform that enables organizations to create, deliver, and evaluate contextual, interactive learning experiences at scale. Schools, universities, governments, and businesses use ThingLink to transform existing learning materials (including PDFs, slides, videos, images, and real-world spaces) into engaging and accessible experiences that work seamlessly across mobile devices, PCs, and XR headsets. Our no-code authoring tools make it easy for educators, trainers, and learners to create immersive content without technical expertise. From virtual tours and workplace simulations to competency-based assessment, onboarding, safety training, and soft skills development, ThingLink helps organizations develop authentic learning experiences that improve engagement, accessibility, and learner outcomes. ThingLink is trusted by hundreds of leading universities, vocational education providers, governments, and businesses globally. We work closely with our customers and partners to drive continuous innovation in immersive learning and assessment, grounded in learning research and real-world educational needs. Our global recognition includes awards and accolades from UNESCO, BETT, GESS, and other prestigious organizations.

Key Responsibilities

• Manage a portfolio of accounts across K-12 school districts, higher education institutions, and companies in North America
• Build and maintain strong, long-term relationships with key stakeholders including administrators, instructional technology leads, faculty, and company leadership
• Drive renewals, upsells, and expansions to meet and exceed net revenue retention targets and KPIs
• Conduct product demonstrations, onboarding sessions, and ongoing check-ins to ensure client success and satisfaction
• Provide initial technical support for managed customers, troubleshooting common product questions and usage issues before escalating complex cases to second-line support or engineering teams
• Leverage HubSpot to track account health, pipeline activity, and renewal forecasts
• Serve as the voice of the customer internally, translating client feedback into actionable insights for the product team
• Stay current on market trends, competitor activity, and funding opportunities within the education and corporate training verticals to inform account strategies

Requirements

• Bachelor's degree
• Strong understanding of account management processes and customer success dynamics within the software as a service (SaaS) industry
• Demonstrated ability to manage long sales and renewal cycles common in the education and corporate learning/training sectors
• Excellent communication, negotiation, and interpersonal skills, including the ability to effectively engage both technical and non-technical stakeholders
• Proven track record of meeting and exceeding renewal, upsell, and expansion targets
• Ability to work independently and as part of a team in a fast-paced, remote environment
• Passion for the impact of technology on teaching and learning

Preferred Skills & Experience

• Knowledge of the ThingLink product & associated benefits for education & enterprise verticals
• 2+ years of experience in a customer success, account management, or sales role in the SaaS industry

What We Offer

• A competitive compensation package consisting of a base salary and performance-based bonuses
• Benefits package including health insurance and 401k
• Opportunities for professional growth and career advancement
• A supportive and collaborative work environment
• Flexible working arrangements (remote)