Account Manager - Technology Infrastructure

About the role

Feyen Zylstra is a team of hardworking thinkers and doers who use their brains and brawn to solve the most complex problems associated with the design, installation, and maintenance of electrical and low voltage systems. We are looking for an Account Manager – Technology Infrastructure for our Grand Rapids office. This role is responsible for the ongoing development of new and existing accounts within the structured cabling group, including the sales and direct supervision of all structured cabling projects from proposal to completion. You will sell network cabling projects and services to commercial and industrial customers.

Responsibilities

• Serve as a technical leader, leveraging expertise to solve customer problems and mentor field teams.
• Lead with a strong commitment to safety.
• Solve problems through prioritization, delegation, risk assessment, communication, and multitasking.
• Collaborate and direct teams to address issues, emergencies, or project deviations.
• Implement and follow processes, standards, and early risk assessments to mitigate problems.
• Measure and track progress and results, both financial and operational, to meet goals and maintain customer satisfaction.
• Connect strategies to outcomes, building trust and securing additional business through successful project delivery.
• Build and maintain strong relationships with GCs, subcontractors, vendors, and coworkers.
• Be visible and accessible on job sites, influencing others and resolving conflicts with professionalism.
• Communicate effectively to prevent and address problems.

Requirements

• High school diploma or GED.
• 5+ years of extensive experience/knowledge in cabling, construction, design, estimating, finance, and management.
• Experience in a customer-facing role.
• Thorough understanding of industry codes, corporate practices, processes, and standards, and their impact on project performance and customer satisfaction.
• Superior communication and interpersonal skills.

Qualifications

• BICSI and/or RCDD certifications preferred.

Benefits

• Generous benefits package.
• Competitive compensation.
• Paid time off.
• Training and development opportunities.
• Opportunities for career growth.
• Safe work environment.
• Collaborative and winning company culture.

Candidates are required to pass a pre-employment drug screen. Feyen Zylstra is an Equal Opportunity Employer.