Account Manager eBay Live

About the role

Ebay Live is transforming how people discover, engage with and buy on eBay by combining the energy of live entertainment with the scale and trust of one of the world’s most established marketplaces. As an Account Manager on the eBay Live team, you will own and grow a portfolio of strategic enterprise sellers, driving improvements in GMV, audience growth, programming quality, seller engagement and other key performance indicators.

Responsibilities

• Own and grow a portfolio of strategic enterprise sellers on eBay Live, driving improvements in GMV, audience growth, programming quality, seller engagement and other key performance indicators.
• Build strong consultative relationships with sellers through proactive outreach, regular business reviews and strategic consultations that help them improve execution and accelerate growth.
• Develop and manage joint business plans with measurable goals, clear priorities and disciplined follow-through across seller performance, programming, adoption and long-term growth opportunities.
• Use seller performance data, category context and Live commerce insights to identify trends, risks, intervention points and growth opportunities, translating insights into actionable recommendations.
• Advise sellers on eBay Live best practices, including programming strategy, show format, scheduling, assortment, live selling techniques and ways to deepen buyer engagement.
• Partner cross-functionally with Category Management, Business Development, Product, Policy, Marketing and Operations to resolve seller blockers, represent seller feedback and improve the seller experience.
• Navigate moderately complex seller issues, platform changes and operational escalations with sound judgment, clear communication and strong ownership.
• Develop seller education, best-practice sharing and scalable initiatives that improve seller readiness, execution quality and performance across the broader eBay Live seller base.

Requirements

• 4+ years of experience in enterprise account management, customer success or a related consultative seller-facing role, with 1-2 years of live shopping experience preferred.
• Proven ability to manage strategic customer or seller relationships, build trust with senior stakeholders, and coach partners toward stronger execution and measurable business outcomes.
• Strong business acumen, including the ability to understand seller business models, category dynamics, commercial priorities and the platform levers that influence growth.
• Analytical strength and comfort working with performance data to identify trends, diagnose issues, prioritize opportunities and develop clear, data-backed recommendations.
• Experience building account plans, joint business plans or growth strategies with defined goals, owners, timelines and follow-through.
• Clear and confident communication skills, including the ability to turn data and business context into compelling written and verbal recommendations for sellers and internal partners.
• Strong collaboration and influence skills, with the ability to work across teams, manage tradeoffs and move initiatives forward without direct authority.
• Operating rigor, ownership and attention to detail, including the ability to manage multiple priorities, track commitments and drive outcomes in a fast-moving environment.
• Proficiency with Google Workspace and comfort using CRM, analytics or performance reporting tools to manage account work and inform seller strategy.

Qualifications

• Education: Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Experience: 4+ years of relevant experience in enterprise account management, customer success or a related consultative seller-facing role.
• Technical Skills: Proficiency with Google Workspace and CRM tools.

Skills

• Account Management
• Customer Success
• Live Commerce
• Business Acumen
• Data Analysis
• Communication
• Collaboration
• Problem Solving

Benefits

Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Pay

The base pay range for this position is expected in the range below: $71,600 - $123,400 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.

Schedule

Remote roles are not eligible for U.S. visa sponsorship.

Additional Details

Ebay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible.

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