Account Manager - Customer Success
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we need to produce sections based on content. We have content: "What's In For You?" includes bullet points about culture, benefits, etc. There's also "Competitive Compensation & Benefits" bullet. There's also location and work mode. There's also "Job Summary". There's also "Role & Responsibilities". There's also "Qualifications". There's also "Skills:" line. We need to map to sections: About the role (maybe job summary?), Responsibilities (role & responsibilities), Requirements (maybe qualifications?), Qualifications (maybe separate?), Skills, Benefits, Pay, Schedule. We need to preserve all substantive info, not invent. We must not include sections with placeholder like "commensurate with experience". There's no explicit pay amount; only "Competitive salary aligned with your experience". That's vague; but we might still include Pay section? The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state "Competitive Compensation & Benefits: Enjoy a competitive salary aligned with your experience, along with a comprehensive benefits package including medical, dental, vision coverage, paid time off, paid holidays, and downtown Royal Oak parking." So we have benefits described. Pay: "competitive salary aligned with your experience" is somewhat vague but still states something about pay. It's not placeholder like "not specified". It says competitive salary aligned with experience. That is substantive enough? Might be considered real content. We'll include Pay section with that sentence. Schedule: Not mentioned explicitly. No schedule info. So we should not create Schedule section. Benefits: we have details: medical, dental, vision coverage, paid time off, paid holidays, downtown Royal Oak parking. Also maybe other benefits from "What's In For You?" includes innovative culture, collaborative team, cutting-edge telehealth tech, impactful patient care, global network, commitment to diversity, etc. Those are more like culture/benefits but not typical benefits. We could include them under Benefits or maybe under a separate section like "About the role"? But we only have allowed headings list; we can add other sections? The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we can use those headings; maybe we can also add others if needed? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests those are examples; we could also use other headings if appropriate? Safer to stick to those. We'll map content:
- About the role: could contain job summary and maybe "What's In For You?"? Actually "About the role" could be job summary. We'll put job summary there.
- Responsibilities: from Role & Responsibilities.
- Requirements: maybe from Qualifications? But we also have Qualifications separate. Could treat Requirements as the experience/education needed; Qualifications as more detailed? Might be redundant. We could combine: Requirements = education + experience; Qualifications = skills etc. But we also have Skills separate. Let's decide:
We'll create sections:
About the role
with job summary paragraph.
Responsibilities
with ul of responsibilities.
Requirements
with education and experience (Bachelor's degree, 6-10 years experience, etc.)
Qualifications
maybe with other qualifications like business development, communication skills, analytical mindset, proficiency with CRM, troubleshooting, travel ability, proactive mindset.
Skills
with the list: crm,customer success management,customer journey optimization,account management,customer communication,hipaa compliance,customer service management
Benefits
with ul of benefits: medical, dental, vision coverage, paid time off, paid holidays, downtown Royal Oak parking, plus maybe innovative culture etc? But those are not typical benefits; maybe we can include them under About the role? However we already used About the role for job summary. Could add a paragraph about culture etc under About the role as well. But we need to preserve all substantive info. The "What's In For You?" section contains many bullet points about culture, collaborative team, cutting-edge tech, impact, global network, diversity commitment, positive work environment. Those are substantive. We could include them under Benefits or maybe under About the role as additional description. Since Benefits section is for benefits, we could include those as part of Benefits (they are benefits/perks). Let's include them.
Pay: we have "competitive salary aligned with your experience". We'll put that in Pay section as a paragraph.
Schedule: not present, so omit.
We must not repeat job title as heading. Not include Job ID.
We must remove boilerplate: EEO statement, etc. Remove "Sciometrix is an Equal Opportunity Employer..." and the invitation line.
Also remove "Location and Work Mode:- Royal Oak, Michigan (On-Site)"? That's substantive location info; we could include it maybe under About the role or as a short p. Since we don't have a heading for Location, we can fold into a short p under About the role or maybe as a separate paragraph without heading. The instruction: fold minor metadata into a short
About the role
with job summary paragraph.Responsibilities
with ul of responsibilities.Requirements
with education and experience (Bachelor's degree, 6-10 years experience, etc.)Qualifications
maybe with other qualifications like business development, communication skills, analytical mindset, proficiency with CRM, troubleshooting, travel ability, proactive mindset.Skills
with the list: crm,customer success management,customer journey optimization,account management,customer communication,hipaa compliance,customer service managementBenefits
with ul of benefits: medical, dental, vision coverage, paid time off, paid holidays, downtown Royal Oak parking, plus maybe innovative culture etc? But those are not typical benefits; maybe we can include them under About the role? However we already used About the role for job summary. Could add a paragraph about culture etc under About the role as well. But we need to preserve all substantive info. The "What's In For You?" section contains many bullet points about culture, collaborative team, cutting-edge tech, impact, global network, diversity commitment, positive work environment. Those are substantive. We could include them under Benefits or maybe under About the role as additional description. Since Benefits section is for benefits, we could include those as part of Benefits (they are benefits/perks). Let's include them. Pay: we have "competitive salary aligned with your experience". We'll put that in Pay section as a paragraph. Schedule: not present, so omit. We must not repeat job title as heading. Not include Job ID. We must remove boilerplate: EEO statement, etc. Remove "Sciometrix is an Equal Opportunity Employer..." and the invitation line. Also remove "Location and Work Mode:- Royal Oak, Michigan (On-Site)"? That's substantive location info; we could include it maybe under About the role or as a short p. Since we don't have a heading for Location, we can fold into a short p under About the role or maybe as a separate paragraph without heading. The instruction: fold minor metadata into a shortor drop it. Location is not minor? It's substantive. We could include a
about location. We need to output only HTML fragment. Let's craft:
About the role
We are seeking an experienced and driven Account Manager to join our PEX team in the healthcare industry. In this role, you will manage and grow customer accounts, ensuring satisfaction, retention, and long-term success. You will act as a trusted advisor to healthcare providers, building strong relationships and advocating for their needs within the company. Your responsibilities will include developing strategies for account acquisition and growth, troubleshooting customer issues, and tracking key performance metrics to drive continuous improvement. The ideal candidate will have 6-10 years of experience in customer success, a strong healthcare background, and the ability to travel for quarterly meetings across the U.S. If you are tech-savvy, data-driven, and passionate about enhancing customer experiences, we encourage you to apply. We are over 110+ employees strong and looking for candidates that are looking make a difference.
Location: Royal Oak, Michigan (On‑Site)
Responsibilities
- Develop and implement strategies to acquire and retain customer accounts, ensuring long‑term relationships and satisfaction.
- Take ownership of the customer lifecycle, from onboarding to ongoing support, maintaining regular communication and engagement.
- Coordinate and ensure successful quarterly meetings with customers, traveling across the U.S. as required.
- Work closely with customers to understand their needs, continuously providing value and identifying opportunities for upsell and cross‑sell.
- Foster strong relationships with healthcare providers, ensuring their voice is heard and acting as their advocate within the company.
- Develop and implement strategies to expand and grow provider accounts while maintaining a high level of satisfaction.
- Track key customer success metrics and provide regular reports and insights to both customers and internal stakeholders.
- Continuously improve performance by collaborating with internal teams to troubleshoot issues and implement solutions.
- Provide effective troubleshooting and support to resolve customer issues in a timely manner.
- Serve as a liaison between customers and the internal teams to ensure smooth communication and issue resolution.
- Develop and implement initiatives to optimize the customer journey and enhance the overall customer experience.
- Collect and relay customer feedback to product and development teams to inform continuous improvement efforts.
- Act as a liaison between customers and internal teams, including the marketing and product teams, ensuring seamless collaboration.
- Be a customer advocate, gathering feedback and ensuring it is communicated effectively to the appropriate teams.
- Develop and maintain processes to manage customer data effectively; share relevant data with healthcare providers and ensure proper data analytics and management practices are followed.
- Demonstrate a strong understanding of the healthcare industry and build relationships with healthcare providers, understanding their unique needs.
- Ensure customer success initiatives are tailored to the provider‑centric approach, driving better outcomes for customers and the company.
Requirements
- Bachelor’s degree in Business, Marketing, Healthcare, or a related field.
- 6‑10 years of experience in customer success, account management, or a similar role within the healthcare industry.
- Experience working with B2B SaaS, particularly in a start‑up environment, is highly preferred.
- Strong business development and sales experience.
Qualifications
- Strong understanding of customer success principles and practices.
- Excellent communication and interpersonal skills with the ability to build and maintain strong customer relationships.
- Demonstrated ability to identify and pursue growth opportunities and manage customer expectations effectively.
- Analytical mindset with the ability to track and report on key performance metrics.
- Proficiency with customer success software and CRM tools.
- Strong troubleshooting skills and computer‑savviness.
- Ability to travel across the U.S. for quarterly customer meetings and relationship‑building activities.
- A proactive, growth‑oriented mindset with the willingness to learn and adapt.
Skills
- CRM
- Customer Success Management
- Customer Journey Optimization
- Account Management
- Customer Communication
- HIPAA Compliance
- Customer Service Management
Benefits
- Competitive salary aligned with your experience
- Medical, dental, and vision coverage
- Paid time off
- Paid holidays
- Downtown Royal Oak parking
- Innovative & diverse startup culture
- Collaborative team environment
- Access to cutting‑edge telehealth technology (HIPAA‑compliant software, AI‑driven tools like Clinicus)
- Impactful patient & customer care – remotely managing and optimizing care delivery
- Global network & growth opportunities
- Commitment to diversity & belonging
- Positive & rewarding work environment
Pay
Competitive salary aligned with your experience.
We have duplicated salary in Benefits and Pay; maybe we should not duplicate. Benefits already includes competitive salary; Pay section could be just that sentence. But we have duplication; maybe better to keep Pay separate and remove salary from Benefits list. Let's adjust: Benefits list excludes salary; Pay section includes that sentence. Thus Benefits list: medical, dental, vision coverage, paid time off, paid holidays, downtown Royal Oak parking, innovative & diverse startup culture, collaborative team environment, access to cutting‑edge telehealth technology, impactful patient & customer care, global network & growth opportunities, commitment to diversity & belonging, positive & rewarding work environment. Now ensure we haven't