Account Manager (Customer Service Representative)

About the Role

This is a full-time, work-from-home position as an Account Manager. The role is benefits eligible and non-exempt, with required business hours Monday-Friday, 8:00am – 5:00pm EST. On-call hours are required and compensated accordingly.

Responsibilities

• Manage existing relationships and daily transactions with critical business partners.
• Service assigned accounts quickly and efficiently while providing high-quality customer experience and support.
• Professionally resolve or de-escalate issues for assigned accounts, escalating critical issues as needed.
• Complete required reporting in a prompt and accurate manner.
• Perform accounting functions and verify services pricing with internal teams and external partners.
• Proactively request and review transactional data (pricing and weights of shipments/services) prior to the monthly close period to ensure accuracy for the Finance team.

Requirements

• 1–2 years of Microsoft Excel and Outlook experience.
• Strong communication and interpersonal skills; much of the role involves interacting with partners via phone or email.
• Exceptional organizational and time management skills.
• High level of attention to detail.
• Database management experience is preferred.

Qualifications

• Flexibility: Ability to pivot quickly, implement new ideas, and adapt to changing priorities or processes. Coachable with a growth mindset.
• Ownership: Willingness to hold yourself accountable, act with purpose, and respond constructively to feedback. Reliable and solution-oriented.
• Tenacity: Resilience and perseverance under pressure; proactive and not easily deterred by adversity.
• Empathy: Positive attitude, approachable, and able to build strong rapport. Passionate about teamwork and the industry.
• Professionalism: Polished and effective communication, emotional intelligence, patience, and strong time management. Tech-savvy and comfortable navigating multiple platforms.

Benefits

• Comprehensive health, dental, and vision insurance with generous employer contributions.
• 401(k)-retirement plan with 100% matching of the first 4% of pay (immediately vested).
• Company-sponsored short-term disability, long-term disability, and life insurance.
• Supplemental and voluntary benefit programs.
• Competitive PTO package including vacation time, sick time, 7 federal holidays, 3 floating holidays, and additional time off for volunteer efforts.
• Fully remote work environment with virtual culture and team-building events.
• Professional development opportunities, coaching culture, and pathways for promotion.
• Affinity Groups and a DEIB Employee Resource Group (ERG).

Pay

Starting at $20.00/hour, with flexibility based on experience and qualifications.

Applicants must be authorized to work for any employer in the U.S. Sponsorship for employment visas is not available at this time.