ACCOUNT MANAGER CS (32968)

About the Role

Responsible for the development and execution of market strategy to attain or maintain the desired market position with assigned territory accounts. This includes making necessary sales and support calls, presentations, and communication of issues between corporate, retail network, and customer. The role focuses on increasing equipment and aftermarket sales and profits, as well as promoting products and services such as fleet management, rental, leasing, allied products, and training. You will work closely with corporate and retail networks to identify, communicate, and resolve customer problems, issues, and opportunities. This position reports to the Sales Manager but requires collaboration with Operations and Rental Managers to ensure customer service excellence.

Responsibilities

• Apply effective professional selling principles in the working environment.
• Increase overall revenues for OEM New Sales Equipment, Used Equipment Sales, Rental & Leasing, and Dealer Aftermarket products.
• Boost market visibility and share for unit and aftermarket sales for both current and new customers.
• Develop strategic plans and collaborate with local management to secure the market position of assigned accounts.
• Manage the development and activity of assigned territory and accounts, including the full selling process.
• Call on current and target accounts, develop and deliver sales presentations, and ensure adequate sales service.
• Maintain effective communications with the retail network regarding pre- and post-sales issues.
• Work with sales and marketing management to develop strategies for selling to all customers within the assigned territory.
• Manage and control travel and entertainment expenses.
• Collaborate with branch management and internal departments on receivables and allied equipment.
• Develop and maintain relationships with key customers and build new relationships with potential key customers.
• Practice active listening, ask clarifying questions, and manage distractions during customer interactions.
• Prioritize timely follow-up with customers, managers, and staff to ensure effective communication.
• Perform other duties as assigned by management.

Qualifications

• Education: College degree preferred.
• Experience: 2–5 years of proven sales experience preferred.
• Computer Skills: Basic knowledge of Microsoft Office products; prior knowledge and use of CRM is a plus.
• Other Requirements: Daily travel within the territory and minimal overnight travel.

Work Environment

The work environment varies from office settings to job sites and industrial locations.