Account Manager, Corporate Subscriptions (SMB)

When you join Dow Jones, you become part of one of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we deliver content through newswires, websites, newspapers, apps, newsletters, databases, magazines, radio, and television—including widely-read brands like Factiva, The Wall Street Journal, and Barron’s. Our media inform global commerce, while our databases help customers uncover growth opportunities and mitigate risk. Operating from 58 countries and in 25 languages, we provide authoritative, differentiated, and trusted content.

About the role

Our corporate subscriptions team is seeking an account manager to drive customer retention and revenue expansion for small to medium-size business accounts. This role requires a mix of relationship management, problem-solving, and strategic growth skills.

Responsibilities

• Drive renewals, reduce churn, and upsell where appropriate within assigned account base.
• Act as a trusted advisor, maintaining regular communication with customers.
• Generate and qualify leads through networking, cold-calling, and inbound marketing efforts.
• Negotiate and close deals to meet and exceed revenue targets.
• Conduct virtual and in-person meetings with clients to establish relationships and drive new opportunities into the pipeline.
• Manage pipeline via Salesforce.
• Provide training, resources, and best practices to maximize adoption.
• Address customer concerns and challenges proactively to drive future retention and growth.
• Achieve individual revenue targets.
• Gather customer feedback to enhance new product development.
• Drive renewals and reduce churn by ensuring customers see value in the product offering.
• Advocate for customers internally by working with product, support, and marketing teams.
• Use platforms such as Salesforce and other sales-related resources to track the health of the sales pipeline.
• Stay up-to-date on Dow Jones suite of enterprise subscription solutions.

Requirements

• 4+ years of experience in subscription-based sales or enterprise account management.
• Strong ability to build and maintain relationships with clients.
• Experience acting as a trusted advisor to ensure customers maximize the value of the product.
• Ability to stay up-to-date on product offerings (Dow Jones enterprise subscription solutions).
• Experience gathering customer feedback and collaborating with internal teams (Product, Support, Marketing) to drive improvements.
• Proficiency in Salesforce or other customer success platforms.

Benefits

• Comprehensive healthcare plans (medical, dental, and vision).
• Paid time off.
• Retirement plans.
• Paid maternity and paternity leave.
• Family care benefits.
• Commuter transit program.
• Subscription discounts.
• Employee referral program.
• Education benefits.

Pay

Base pay range: $100,000.00 - $125,000.00. We’re committed to offering competitive and flexible compensation to attract top talent. This range reflects our good faith estimate and may vary based on a candidate’s experience, skills, location, and other relevant factors. For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.