Account Manager, Commercial (North America)

About the role

Fal.ai is the generative media ecosystem powering the next generation of AI products. We build the infrastructure, tools, and model access that teams need to move from idea to production at scale without compromise. The Commercial Account Management team ensures long-term customer success and revenue growth by managing customer relationships, including renewal and recontracting, with a focus on retention, expansion, and delivering a best-in-class experience.

We’re looking for an Account Manager to own the customer relationship, identify new workloads, evangelize the product, and manage all contracts within our Commercial segment. This role is ideal for someone who thrives at the intersection of customer success, commercial negotiation, and operational excellence.

Responsibilities

• Drive Retention & Growth: Lead renewal and recontracting cycles to secure on-time renewals, increase customer commitments, and expand account value.
• Understand Customer Value: Articulate Fal.ai’s platform impact, use cases, and ROI to reinforce customer outcomes and strengthen relationships.
• Own the Contract Lifecycle: Manage renewals end-to-end—from initial outreach and negotiation through signature and execution.
• Expand and Grow Accounts: Partner with customers to evangelize new Fal capabilities and identify additional workloads.
• Forecast & Report Accurately: Maintain disciplined forecasting practices and ensure up-to-date data in all sales and reporting tools.
• Execute & Improve Playbooks: Follow established sales motions while refining and personalizing outreach strategies to maximize efficiency and results.

Requirements

• Experience in a SaaS renewals, customer success, or account management role with a quota or measurable retention target.
• Background in AI Platforms or data infrastructure is a strong plus.
• Skilled in negotiation, deal structuring, and contract management, including legal and security reviews.
• Proven ability to manage customers, identify additional workloads, and handle contract negotiations.
• Strong communicator who builds trusted relationships and understands customer business drivers.
• Organized multitasker with the ability to manage a large book of renewals efficiently.
• Salesforce proficiency is required.
• Collaborative mindset—open to feedback and eager to help improve internal processes and customer outcomes.

Skills

• Salesforce
• Slack
• Hex
• Gong
• Apollo

Benefits

• Competitive salary and equity
• Visa sponsorship and relocation assistance to San Francisco
• Health, dental, and vision insurance (US)
• Regular team events and offsites
• Opportunities for learning and growth

Pay

$91,000 - $105,000 Base - $130,000 - $150,000 OTE + equity + comprehensive benefits package

Schedule

This role is based in downtown San Francisco.