Account Manager - Commercial Lines

About the role

The Account Manager plays a crucial role in managing client relationships, providing strategic advice on coverage, risk management, and business needs. They are responsible for developing and implementing insurance plans tailored to client needs, managing renewal processes, and ensuring high account retention rates.

Responsibilities

• Serves as the main point of contact for clients, addressing inquiries and providing guidance on appropriate coverage changes and contractual requirements.
• Partners in the strategic development of insurance plans tailored to client needs.
• Acts as a field underwriter and authorized representative of the insurance carriers to assess and bind coverage as appropriate.
• Strategically manages the remarketing of renewals to ensure high account retention rates.
• Prepares comprehensive summaries of insurance and schedules, accurately producing binders, certificates, policies, endorsements, and other related documents to support client needs.
• Communicates various billing and invoicing options.
• Assists clients in submitting first reports of claims by obtaining adjusters or arranging visits from the claims team.
• Facilitates the prompt response from carriers and their staff in order to expedite claim settlements.
• Conducts thorough policy reviews during renewals and audits, verifying accuracy and ensuring necessary corrections are executed.
• Proactively communicates significant audit discrepancies to clients and determines further action.
• Reviews cancellation requests, determining reasons and attempting to retain client accounts while maintaining the company’s financial integrity.
• Stays informed about industry developments, new products, legislation, coverage options, and technological advancements to continuously enhance knowledge, performance, and client services.
• Recommends process improvements as needed.
• Quickly identifies and resolves complex client service issues.
• Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best-in-class client service experience.

Requirements

• A Property and Casualty License from the state of domicile is required and must be maintained.
• Preference is given to individuals who have insurance designations (e.g. AINS, CIC, CPCU, ARM).
• A minimum of 5 years account management experience in the insurance industry with a focus on commercial lines of coverage is required.
• Bilingual (Spanish/English) a plus or a must in some locations.
• Strong analytical and mathematical skills.
• Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions.
• An in-depth understanding of advanced commercial lines of coverage with the ability to advise clients concerning their complex insurance needs.
• Excellent written and verbal communications skills to maintain effective relationships with clients, co-workers, carriers, vendors, and others.
• Proficient skills in Microsoft Office (primarily Excel and Word).
• Must be computer literate with the ability to learn new software applications.
• Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures.
• A valid driver’s license, the ability to travel to client sites, and a reliable source of transportation.

Qualifications

• A high school diploma or equivalent is required.
• A four-year degree is preferred.

Skills

• Strong analytical and mathematical skills.
• Strong PowerPoint and presentation skills.
• An in-depth understanding of advanced commercial lines of coverage.
• Excellent written and verbal communications skills.
• Proficient skills in Microsoft Office (primarily Excel and Word).
• Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures.

Benefits

• Competitive pay.
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays, and more.
• Career advancement and development opportunities.

Pay

$43,000.00 - $93,000.00

Schedule

Flexible schedule to accommodate client needs.