Account Manager - Commercial Lines

About the role

The Account Manager, Small Business Unit plays a crucial role in managing client relationships, providing strategic advice on coverage, risk management, and business needs for small commercial accounts. They are responsible for aligning the client's insurance program with long-term goals and growth plans.

Responsibilities

• Serves as the main point of contact for clients, addressing inquiries, providing guidance on appropriate coverage changes, and educating clients on policy exclusions and exposures.
• Partners in the strategic development of insurance plans tailored to client needs.
• Acts as a field underwriter and authorized representative of insurance carriers to assess and bind coverage as appropriate.
• Strategically manages the remarketing of renewals to ensure high account retention rates.
• Oversees the preparation of client proposals, including submissions, loss evaluations, and risk analyses, ensuring timely and accurate quotations and policies.
• Communicates various billing and invoicing options.
• Prepares comprehensive summaries of insurance and schedules, accurately producing binders, certificates, policies, endorsements, and other related documents to support client needs.
• Affords assistance in submitting first reports of claims by obtaining adjusters or arranging visits from the claims team.
• Facilitates prompt response from carriers and their staff to expedite claim settlements.
• Conducts thorough policy reviews during renewals and audits, verifying accuracy and ensuring necessary corrections are executed.
• Proactively communicates significant audit discrepancies to clients and determines further action.
• Reviews cancellation requests, determining reasons and attempting to retain client accounts while maintaining the company’s financial integrity.
• Stays informed about industry developments, new products, legislation, coverage options, and technological advancements to continuously enhance knowledge, performance, and client services.
• Recommend process improvements as needed.
• Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best-in-class client service experience.
• Performs other projects, duties, and tasks, as assigned.

Requirements

• A Property and Casualty License from the state of domicile is required and must be maintained.
• Preference given to individuals who have insurance designations (e.g. AINS, CIC, CPCU, ARM).
• A High School Diploma or equivalent is required, with a Four-year degree preferred.
• Minimum 5 years account management experience in the insurance industry with a focus on commercial lines of coverage is required.
• Bilingual (Spanish/English) a plus or a must in some locations.
• Strong analytical and mathematical skills.
• Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions.
• In-depth understanding of advanced commercial lines of coverage with the ability to advise clients concerning their complex insurance needs.
• Excellent written and verbal communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors, and others.
• Proficient skills in Microsoft Office (primarily Excel and Word).
• Must be computer literate with the ability to learn new software applications.
• Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures.
• Must have a valid driver’s license, the ability to travel to client sites, and a reliable source of transportation.

Qualifications

• A Property and Casualty License from the state of domicile is required and must be maintained.
• Four-year degree preferred.
• Minimum 5 years account management experience in the insurance industry with a focus on commercial lines of coverage is required.
• Bilingual (Spanish/English) a plus or a must in some locations.
• Strong analytical and mathematical skills.
• Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions.
• In-depth understanding of advanced commercial lines of coverage with the ability to advise clients concerning their complex insurance needs.
• Excellent written and verbal communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors, and others.
• Proficient skills in Microsoft Office (primarily Excel and Word).
• Must be computer literate with the ability to learn new software applications.
• Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures.
• Must have a valid driver’s license, the ability to travel to client sites, and a reliable source of transportation.

Skills

• Property and Casualty License
• Insurance Designations (e.g. AINS, CIC, CPCU, ARM)
• High School Diploma or equivalent
• Four-year degree preferred
• Account Management Experience
• Commercial Lines of Coverage
• Client Relationship Management
• Strategic Planning
• Underwriting Procedures
• Claims Management
• Policy Review and Auditing
• Process Improvement Recommendations
• Proprietary AI Solutions
• Microsoft Office (Excel, Word)
• Advanced Commercial Lines Knowledge
• Complex Insurance Needs Advising
• Effective Communication Skills
• PowerPoint and Presentation Skills
• Computer Literacy
• Insurance Market Understanding
• Driver’s License
• Travel Ability

Benefits

• Family Health and Wellness Programs
• 401K
• Employee Assistance Programs
• Paid Time Off
• Paid Holidays

Pay

$43,000.00 - $93,000.00

Schedule

N/A