Account Manager, Commercial

About the role

The role of Account Manager, Commercial involves managing all post-sales activity for commercial customers. Key responsibilities include building deep relationships with clients, ensuring they are happy and referenceable, and maximizing the value they take from the Navan platform. This is a highly visible and cross-functional role, partnering closely with Sales, Product, Finance, Support, and Operations teams.

Responsibilities

• Manage all post-sales activity for Commercial customers through strong relationship-building, product knowledge, planning, and execution.
• Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan.
• Drive usage of the Navan platform by ensuring your clients manage 100% of their Travel & Expense programs through Navan.
• Meet or exceed revenue goals.
• Identify and execute against opportunities for account expansion - including new departments, teams, geographies, products and use cases.
• Broaden our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations.
• Collaborate cross-functionally with team members to uncover and deliver against client needs.
• Deeply understand Navan’s product offerings and competitive positioning.
• Travel to customer sites as appropriate.
• Successfully onboard new clients and ensure they unlock maximum value from working with Navan throughout their lifecycle as a client.
• Own client renewals, and upsells/cross-sells of adjacent products.

Requirements

• 2+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS company.
• Bachelor’s degree preferred or similar work experience.
• Demonstrable track record of high performance and success.
• Strong communication and presentation skills.
• Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment.
• Data-driven mindset with attention to detail.
• High energy, go-getter with fresh ideas who takes the initiative to get things done.
• Highly intelligent, passionate, driven, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers.

Qualifications

• Passionate about travel management and technology.
• Experience with business travel and expense management systems.
• Understanding of SaaS business models and customer success strategies.
• Ability to work independently and as part of a team.
• Excellent interpersonal and communication skills.

Skills

• Strong relationship-building and client management skills.
• Strategic thinking and problem-solving abilities.
• Effective communication and presentation skills.
• Data analysis and reporting skills.
• Ability to work in a fast-paced, dynamic environment.

Benefits

• Comprehensive benefits program including healthcare coverage, insurance offerings, and wellness resources.
• Retirement savings programs and opportunities to participate in equity plans.
• Flexible time off, country-specific holidays, and paid parental leave.
• Additional benefits such as connectivity and commuting support, mental health resources, and exclusive travel-related perks.

Pay

$105,000—$140,000 USD

Schedule

Full-time

Contact Us

To apply for this position, visit our careers page at navan.com/careers.