Account Manager/Collector, 23.00, No Weekends, Great Benefits
CarHop Auto Sales and Finance · Aurora, CO · 1 wk ago
On-siteInformation Technology$23/hrFull-time
Account Manager
CarHop, an industry-leader in the Buy-Here, Pay-Here marketplace, specializes in helping those with imperfect credit achieve transportation independence. We operate in 12 states and are dedicated to making a difference in the lives of thousands of people.
Benefits
- Guaranteed hourly pay - $23.00/hr
- NO WEEKENDS!
- Full health benefits (Medical/Dental/Vision/Flex spend)
- 401(k) w/ an aggressive company match
- Paid time off and great work/life balance: Monday - Friday hours
- Opportunity for advancement
- A fun work environment filled with awesome people
- A rewarding job experience helping people drive & changing lives
- We provide the tools you need to succeed with regular training and coaching
Responsibilities
- Placing outbound calls & accepting inbound calls from CarHop Finance customers
- Face to face interaction with customers regarding the status of their auto loan
- Utilizing your communication and negotiation skills to resolve the delinquent account
Qualifications
- High school diploma or equivalent
- Strong verbal and written communication skills
- Ability to prioritize, meet deadlines and resolve complex problems with minimal guidance
- Professional, detail-oriented, well organized and efficient
- Previous customer service experience, face-to-face or call center, is preferred, but not required
- Specific experience in the area of de-escalation, retention, or issue resolution is helpful
- Strong/Advanced negotiation, counseling and problem solving skills
- Must successfully complete pre-employment criminal background inquiry, and results must be consistent with company standards