ACCOUNT MANAGER / COLLECTION SPECIALIST

About the role

The Account Manager is responsible for contacting all customers whose Rental Agreements have expired and working with them to maintain the account. This position requires extensive telephone collection type activity, but is more a sales than a collections job, with a priority on re-selling the Rental Agreement and educating the customer.

Responsibilities

• Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s need, expectation or problem.
• Demonstrate diligence, urgency, impartiality and consistency regarding accounts management.
• Contact references on all accounts that do not return calls.
• Mail letters according to mail program.
• Recognize and create opportunities to renew customer agreements.
• Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.
• Handle field collections and de-installations.

Requirements

• Valid State Driver License with a clean driving history.
• Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automotive sales is important to the success at this job.

Benefits

We offer competitive base pay, commissions, bonuses and a complete benefits package.

Note: We conduct drug screen, & background check.