ACCOUNT MANAGER / COLLECTION SPECIALIST

About the role

Account Manager is responsible for contacting all customers whose Rental Agreements have expired and working with them in whatever way is feasible to maintain the account. This position, though requiring extensive telephone collection‑type activity, is more a sales than a collections job. The Account Manager’s priority is to re‑sell the Rental Agreement and educate the customer rather than simply calling to collect money.

Responsibilities

• Contact all customers whose Rental Agreements have expired for non‑renewal and determine the customer’s need, expectation, or problem. This will most often be done by phone but may require going to the customer’s residence to either discuss their account or pick up the merchandise either at the customer’s request or as dictated by Company Policy.
• Demonstrate diligence, urgency, impartiality, and consistency regarding accounts management.
• Contact references on all accounts that do not return calls.
• Mail letters according to mail program.
• Recognize and create opportunities to renew customer agreements.
• Schedule voluntary turn‑ins of merchandise when bringing a Rental Agreement current is not likely.
• Handle field collections and de‑installations.

Requirements

• Valid State Driver License with a clean driving history.
• Drug screen and background check required.
• Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent‑to‑own, or automotive sales is important to success in this job.

Benefits

We offer competitive base pay, commissions, bonuses, and a complete benefits package.