Account Manager, Club Service

About the role

The Arizona Cardinals are seeking an Account Manager, Club Service to join our team. This role is based in Arizona and will be relocating to the new Arizona Cardinals Training Facility in north Phoenix, AZ starting in 2028.

Responsibilities

• Manage and cultivate relationships with assigned Club Members, serving as the primary point of contact for all account needs and ensuring an exceptional member experience.
• Drive annual retention and renewal efforts through proactive engagement, strategic account planning, and value-driven conversations at games, events, out-of-office meetings, and other key member touchpoints.
• Conduct regular business reviews and in-person meetings with members to understand organizational goals, strengthen relationships, and uncover opportunities for account growth.
• Collaborate with leadership and other internal departments to create customized experiences and solutions that maximize member satisfaction and long-term account value.
• Proactively identify at-risk accounts and execute retention strategies to maintain high renewal rates and member satisfaction.
• Identify, develop, and close new revenue opportunities within existing accounts, including seat upgrades, additional memberships, premium seating products, group outings, and hospitality experiences.
• Possess strong sales and prospecting skills to generate premium seating, season tickets, and group sales opportunities.
• Execute a consultative sales approach to present and sell the organization's full menu of products, including premium seating, season tickets, suites, clubs, hospitality spaces, and group ticket packages.
• Build and maintain a robust pipeline of new business opportunities while consistently achieving individual sales, retention, and revenue goals.
• Utilize CRM systems to document member interactions, sales activities, pipeline progression, and account growth strategies.
• Partner with Ticket Sales, Premium Sales and Service, Corporate Partnerships, and Ticket Office teams to maximize revenue opportunities across all business lines.
• Stay informed on industry trends, competitive offerings, and market conditions to effectively position products and create value for prospective and current members.
• Represent the organization at games, events, networking functions, and community engagements to strengthen relationships and generate new business opportunities.

Qualifications/Requirements

• Education: Bachelor’s degree from an accredited college or university, or equivalent experience.
• Experience: Proven track record of 2-3 years of service and sales experience, or equivalent experience in the Sports & Entertainment industry preferred.
• Strong work ethic and desire to build a career in professional sports.
• Strong communication skills, both verbal and written, and exceptional interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Word, Excel, and Outlook.
• Flexibility to work evenings, weekends, and holidays; hours may vary depending on business needs.

Benefits/Perks

• Health, Dental, and Vision Insurance options.
• Effective the first day of hire 401(k) retirement option with employer match contribution.
• Paid Time Off Accruals (including sick time accruals).
• Paid Time Off for most Federal holidays.
• Time off for Maternity, Paternity, Military, and Bereavement.
• MDLIVE: 24/7 medical support.
• Flexible Spending Accounts (FSA) & Health Care Saving Account options.
• Discounts on Cardinals gear & paraphernalia.
• Tuition reimbursement & Professional Growth opportunities.
• Daily free lunch.
• Complimentary season tickets.
• Subsidized gym memberships.