Account Manager, Client Engagement and Growth

About the role

Build strong, lasting relationships with healthcare organizations that increase access to home-based primary care for medically complex patients and their families. You’ll lead new client development, onboarding, and strategic reviews to strengthen partnerships and identify future opportunities.

• Lead new client development and onboarding, ensuring every engagement begins with a positive experience.
• Conduct Strategic Business Reviews that strengthen partnerships and identify future opportunities.
• Proactively identify opportunities for new clients, renewals, additional services, and client re-engagement.
• Respond promptly to new inquiries and guide prospective clients toward the right HCCI solutions.
• Develop a healthy pipeline of opportunities and consistently achieve revenue goals.
• Collaborate closely with internal teams to ensure exceptional client experiences.
• Serve as a trusted advisor who understands each client's goals and recommends solutions that create lasting value.
• Connect regularly with HCCIntelligence™ Community members, ensure they receive desired value, and participate in scheduled virtual office hours to upsell practice-level services.

Who You Are

You are someone who:

• Naturally builds trust and credibility with others.
• Is persuasive because you listen first and understand client needs.
• Enjoys developing new relationships and expanding existing ones.
• Takes ownership of results and follows through on commitments.
• Moves with a strong sense of urgency without sacrificing quality.
• Is resilient, optimistic, and energized by new opportunities.
• Is organized and able to manage multiple client relationships simultaneously.
• Thrives in a collaborative, mission-driven environment.
• Finds satisfaction in helping clients succeed while growing the organization.

Requirements

• Bachelor's degree or equivalent experience.
• 2–5 years of success in sales, business development, account management, client success, or another client-facing revenue role.
• Demonstrated success developing business, retaining clients, or expanding existing accounts.
• Excellent communication, relationship-building, and consultative selling skills.
• Experience managing a CRM and maintaining an active pipeline.
• Strong organizational skills with excellent follow-through.
• Healthcare experience is a plus but not required.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Pay

Up to $90,000.00 per year

Schedule

Full-time