Account Manager, Client Engagement & Adoption

About the role

We are hiring an Account Manager, Client Engagement & Adoption to join our growing Mid-Market team. This is a remote-first role based in the United States (Eastern or Central Time Zone preferred), supporting Northeast U.S. territories.

Responsibilities

• Own and manage a portfolio of existing clients.
• Drive adoption and client value realization.
• Build strong client relationships and trust.
• Support retention and expansion outcomes.
• Leverage data to drive account health.
• Operate in a high-accountability, high-collaboration model.

Requirements

• The client-facing experience.
• The commercial mindset.
• The coachability and drive.
• The communication and relationship skills.
• The adaptability.
• The systems fluency.

Qualifications

• Experience in Account Management, Customer Success, SDR/BDR, or Sales within a SaaS or B2B environment.
• Track record of managing client relationships and driving outcomes.
• Exposure to commercial real estate, financial services, or SaaS environments.
• Strong sales or SDR experience is highly valued.

Skills

• Client-facing experience.
• Commercial mindset.
• Coachability and drive.
• Communication and relationship skills.
• Adaptability.
• Systems fluency (CRM tools).

Benefits

High-growth mid-market build-out.

Direct client impact and ownership.

Exposure to a resilient, growth-oriented industry.

Clear and tangible career progression.

Pay

Base Salary: $80,000 - $95,000 USD base + 80/20 variable On-Target Earnings (OTE): $110,000 - $115,000 USD OTE is reflective of a base/variable structure. Compensation is aligned to relevant experience and uncapped commission which means top performers consistently exceed OTE targets.

Schedule

This is a remote-first role based in the United States (Eastern or Central Time Zone preferred), supporting Northeast U.S. territories. Occasional travel (25% or less) is required for client engagement, meetings, and events.