Account Manager - Building Works

Come be an Employee-Owner of one of the nation’s largest producers of metal roofing and siding! We sell, manufacture, build, and distribute metal building components and packages. Since 1988 we’ve grown to over 13 locations nationwide. We make raving fans of our customers with our “right, on time, every time” commitment.

About the role

The Account Manager (inside sales) is responsible for successfully managing all elements of their assigned territory to meet or exceed territory goals. Tasks will include processing customer orders, applying credits, determining pricing, and communicating with customers throughout the process. This role is responsible for increasing territory volume and creating/executing customer action plans.

Responsibilities

• Develops and implements strategic sales plans to meet or exceed goals for their assigned territory in the areas of pounds, sales, gross margin, and RMAs.
• Manages all customer requests for quotes, orders, and credits for their assigned territories.
• Assists customers with all questions concerning orders, invoices, and accounts.
• Communicates regularly with customers concerning project updates, delivery schedule confirmations, notification of backorders, etc.
• Makes field visits as necessary.
• Conducts quality reviews for customer-provided or CSM-entered cut lists, addresses discrepancies, and provides appropriate and timely communication back to customers.
• Reviews customer trends and initiates action plans to address down customers through root cause analysis, corrective actions, and validation of results.
• Utilizes independent authority to change or accommodate the following as appropriate to customer/business needs: customer pricing, freight charges, product packaging requirements, and special delivery requirements.
• Engages with assigned customers to understand upcoming forecasts for projects and align with manufacturing and material availability.
• Escalates customer quality and satisfaction issues to ensure timely resolutions.
• Assists credit department in contacting customers to collect past due balances.
• Assists in warranty claim investigation as necessary.

Duties, responsibilities, and activities are not limited to the list above and may change at any time with or without notice.

Requirements

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Demonstrated strategic thinking and problem-solving skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to identify deficiencies, troubleshoot effectively, and implement solutions.
• Capable of working both independently and as part of a collaborative team.
• Consistently exhibits and displays the company’s values of “Own It. Can Do. Act in Love.”

• Own It – Commitment to customer, company, and each other.
• Can Do – Team Player, Open to Change, & Pursuing continuous improvement.
• Act in Love – Treating others with humility, respectfulness, kindness, honesty, patience, and self-control.

Qualifications

• High school diploma or equivalent (required).
• Previous experience in account management and inside sales (preferred).

Work Environment

Work is performed in an office and manufacturing environment. This role will routinely utilize standard office equipment to perform the core functions listed in this job description. The position requires the ability to occasionally lift office products and supplies as well as communicate verbally and electronically. The work is primarily sedentary and requires extensive reading, but while traveling, this position will require frequent tours of the company’s manufacturing facilities, involving prolonged periods of walking, standing, and navigating various work areas.

While performing the core functions of this job, the employee is regularly required to talk, hear, stand, and lift up to 35 lbs. Reasonable accommodation may be made to enable individuals with disabilities to perform core functions.

Travel

Up to 25% travel may be necessary.

Benefits

• Employee Stock Ownership Plan (ESOP) – each employee receives an allocation of stock every year.
• 401K
• Education assistance – up to $5,250 each year.
• Profit-Sharing bonus.
• Medical – HDHP and Copay plans available.
• Dental and Vision insurance.
• Holiday pay and Vacation pay.
• Employee Assistance Program providing confidential emotional support, work and lifestyle support, legal guidance, financial resources, and digital support care guides.
• Life insurance – 1.5x annual salary, 100% employer paid.
• Wellness Program – earn up to $1,200 annually when enrolling in a medical plan.
• Health Savings Accounts and Flexible Spending Accounts.
• Short-Term Disability and Long-Term Disability – 100% employer paid.
• Performance-based merit increases.
• SHINE program – Employee Financial Assistance and Dependent Scholarships.