Account Manager

Responsibilities

• Provide a exceptional experience to your assigned accounts’ key stakeholders
• Work with the wider Operations team to provide current state, resources and knowledge to enable exceptional experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
• Foster long term customer relationships that grow loyalty to WorkOS and WorkOS products
• Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
• Lead customer facing meetings independently and with product
• Collaborate on the continued design of this support offering
• Create user-facing content for long term solutions

Qualifications

• 5+ years experience in enterprise level client-facing work
• Strong product sense and energized by the challenge of solving difficult user related problems
• Strong written and verbal communication skills
• Able to lead complex integration conversations in a highly consultative and proactive manner
• Familiarity with APIs and ability to explain API concepts to WorkOS’s largest and most technical customers
• Familiarity with SQL and comfort building basic queries and modifying more complex ones
• Strong technical troubleshooting skills and experience interfacing with technical teams
• Adept client relationship management skills
• Able to engage in business-level and technical conversations at multiple levels of the organization
• Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
• Strong organizational skills and self-starting mindset

Benefits and Perks

• Competitive pay
• Sizable equity grants
• Healthcare coverage for you and your family, including medical, dental, and vision
• Paid-time off and fully remote working arrangements

Compensation Range

$180K - $230K