Account Manager

Job Responsibilities

• Oversight of custodial equipment and supplies, including vacuum cleaners, floor cleaners, and cleaning chemicals.
• Ensuring the availability of an adequate inventory of supplies required for the operation of the facility.
• Directing and monitoring activities of custodial contractors within the facility.
• Maintaining comprehensive and up-to-date documentation related to custodial operations.
• Supervising and managing a team of custodial staff, including hiring, training, and development.
• Developing and implementing QA/QC processes aligned with best custodial practices and regulations.
• Overseeing infrastructure assessments to ensure optimal cleanliness and hygiene.

Key Interactions

• Engaging with leaders and stakeholders.
• Engaging with customers, visitors, and clients.
• Collaborating with other employees.

Requirements

• Bachelor's degree or equivalent in Facility Management, Business Administration, or related field.
• Minimum of 5-10 years of related experience in custodial management and/or training, or equivalent combination of education and experience.
• Strong knowledge of floor care.
• Prominent leadership skills with the ability to engage and motivate a large team.
• Demonstrated high attention to detail and problem-solving abilities.
• Excellent communication skills to interact with all levels of management, staff, clients, and customers.
• Ability to respond promptly to customer needs and meet commitments.
• Adaptability to changes in the work environment; effective management of competing demands; ability to handle unexpected events.
• Physical requirements: ability to lift up to 50 pounds, attention to detail, organizational skills, and the ability to work in various physical positions.

About UG2

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. At UG2, we set the standard in facility services through our relentless pursuit of innovation and excellence. We take pride in exceeding client expectations and fostering a culture of continuous improvement. Every team member is integral in shaping our strategy and driving our mission. By embodying our commitment to service excellence, they directly contribute to UG2's growth and our reputation for delivering unparalleled results in a client-focused industry.