Account Manager

Location: Swanton, OH

About the role

As an Account Manager, you will be a leader at the center of the action, responsible for overall site operations and managing annual revenues between $1 million - $5 million. You will regularly follow up with end-user clients, associates, and executive-level facility managers to ensure all strategic goals and objectives are met.

Responsibilities

• Manage and provide guidance to the service team’s daily operations
• Actively build and maintain strong client relationships
• Lead recruiting efforts to ensure sufficient staff levels
• Oversee the process of interviewing, hiring, orientation, and training
• Provide guidance or manage associate performance
• Oversee scheduling, attendance, and shift meetings
• Approve and process payroll
• Perform trend analysis and financial forecasting
• Develop and implement a safety program
• Audit and regularly report on KPIs to ensure compliance with federal and organizational regulations

Requirements

• High School diploma or GED with 3+ years of process management experience
• Highly effective personnel and process management skills
• Proven experience in training, coaching, and performance evaluation
• Proficiency in MS Office software: Excel, Outlook, PowerPoint, and Word
• Strong oral and written communication skills
• Ability to solve complex problems, including financial analysis
• Strong interpersonal and customer service skills
• Exceptional attention to detail

Pay

$55,067 - $68,833 annually, depending on experience and geographic location.

Benefits

• 6 paid holidays and 1 paid floating holiday
• Up to 20 days of Paid Time Off per year
• Medical, dental, and vision insurance
• Company-matching 401(k)
• Employee Stock Purchase Program
• Additional programs and perks