ACCOUNT MANAGER

Job Description ACCOUNT MANAGER (On-site, in Cheshire, CT) Job Description Strategize, connect, and elevate. At Rebel, our goal is for our Account Managers to be viewed by our clients as invaluable partners in their digital marketing journey. As a result, you will do more than traditional account management. As the client’s primary point of contact, you will be responsible for having a solid grasp of the client’s business and marketing goals and ensuring that our work product is consistent with those goals. You will also, in conjunction with our Strategy team and subject matter experts, help to shape strategic initiatives that align with those goals. As the client’s key partner, you will keep up to date on industry trends, competitive landscape, status of campaigns, and events that may affect their business and provide thoughtful insights. What You'll Do Key responsibilities will include, but are not limited to, the following: Work with Rebel project teams to ensure projects are completed to the highest quality and consistent with client’s direction and business goals, exceeding their expectationsMaintain client relationships through timely, consistent and clear communications regarding status of projects as well as trends and other events that may affect the client or their industryCoordinate, prepare agendas for, participate in and document meetings with clients and internal Rebel teamsIn collaboration with the Strategy team and Rebel subject matter experts, help inform the strategic direction for the account at both the outset of the relationship as well as throughout to adapt to a client’s changing needsAnalyze industry trends, emerging technologies, events, competitive landscape and client-specific challenges to inform strategic recommendationsProactively facilitate high-level discussions with clients to anticipate their evolving needs and potential growth opportunitiesMaintain a comprehensive understanding of Rebel’s service offerings to offer clients solutionsCollaborate with cross-functional teams to enhance overall client experience and satisfactionUtilize data insights to inform strategic decisions and enhance campaign effectivenessEnsure proper management of client retainer hours and budgetsEnsure deliverables are consistent and with the client contract, and, in the event of changes to scope of an engagement, ensure proper approvals and documentation are obtained from the client Job Requirements At least 2 years of experience in either managing or executing the following types of digital marketing initiatives: content marketing, social media campaigns, SEO, paid search and paid media campaigns, website builds, video production, web design and email marketingHighly-organized, detail-orientedAble to communicate clearly, effectively and professionally in person, over the phone and in writing both with clients and internal teamsAble to multitask and effectively prioritize workloadAble to think and plan ahead (anticipate client needs before they arise and act on them)Excellent listening skills and able to distill information quickly and translate into useful information for team membersAble to apply client feedback to projects to ensure we are meeting expectations and apply learnings from one project to future projectsDemonstrated ability to take initiative and think strategically on behalf of clientsStrong experience with MS Office products, including ExcelStrong experience with Google Workspace Prior marketing agency experience is preferredExperience with Google Analytics and Google Data Studio preferredExperience with project management software preferredRequiring at least 4 days per week in the Cheshire office, with one of those days being WednesdayOccasional travel, including car visits to clients in NY, NJ, and MA (typically no more than 2x/month) and flight travel (typically only 1-2 days/quarter) may be required EQUAL OPPORTUNITY EMPLOYER