Account Manager
About the Company
PureCars helps unlock the full sales potential of automotive dealers across the US and Canada using our proprietary multi-channel advertising and analytics platform combined with our team of high-touch digital strategy experts. By utilizing our extensive data library and proprietary technology, our digital advertising and attribution solutions enable dealers to capture more customers, optimize spend efficiency, and maximize profitability while providing mission-critical business insights and analytics. We are focused on investing in world-class talent and technology to help our partners dominate their markets in new and innovative ways.
About the Role
The Account Manager is a consultative, proactive engagement position with the primary responsibility of client retention and success. You will enhance client knowledge and usage of the AutoAlert platform(s) in a consultative and proactive approach. This role focuses on client retention, market growth, and maintaining strong relationships with assigned dealer partners. You will be part of a creative, diverse, and collaborative team aiming to increase brand favorability, customer engagement, advocacy, and revenue growth.
Responsibilities
- Assume lead point of contact for dealership once dealership has launched
- Travel as necessary to maintain in-store dealership presence
- Build relationships across key stakeholders in the dealership including Dealer Principal, General Manager, BDC Manager, General Sales Manager, Service Director, and more
- Monitor dealership metrics, ROI reporting, and opportunities for utilization with the Dealer Principal or General Manager demonstrating the value of AutoAlert
- Consult and strategize with client leadership on a monthly basis
- Enhance client knowledge and usage of the AutoAlert programs
- Hold dealerships accountable for utilizations
- Ensure plans for AutoAlert training within the dealerships are completed and accounts are properly maintained
- Complete all relevant administration of paperwork and/or reports required by the dealership and in compliance with AutoAlert’s established policies and procedures
- Provide best practices and troubleshooting suggestions
- Educate and assist clients on how to properly utilize AutoAlert resources and guide customers to the appropriate location for training
- Ensure monthly collaboration with dealership leaders, confirming Digital Portal accuracy for affiliated direct mail
- Act as liaison within territory to internal sales counterparts, identifying new opportunities through organic referrals
- Assist Accounting team with billing inquiries, invoicing, and accounts receivable
- Partner with Training team in completing training sessions as needed
- Other duties as assigned
Qualifications
- Bachelor’s degree preferred
- Minimum 5+ years of high-level automotive experience preferred
- Customer service/support experience preferred
- Strong computer software literacy
- Knowledge of market and competition
- Consistent track record of achieving personal and team goals
- Ability to grow business in a strategic manner including communication generation
- Demonstrated ability to engage customers across platforms (video, email, webinar, etc.)
- Maintain a high standard of confidentiality, organization, and documentation
- Ability to work cooperatively and collaboratively with all levels of the organization to maximize performance, creativity, problem-solving, and results
- Adapt in a positive manner to changing priorities and remain calm in a fast-paced environment
- Excellent customer-facing soft skills to interact with internal and external customers
Supervisory Responsibilities
This position has no direct supervisory responsibilities but works with other team members inside and outside of the department.