Account Manager

Responsibilities

• Build and maintain strong relationships with assigned accounts through a mix of on-site and remote interactions.
• Demonstrate a solid understanding of DMSi’s core and productivity solutions.
• Leverage internal support systems to document and communicate customer service activities.
• Apply project management best practices using DMSi methodology, including status reporting, deliverables, and billing documentation.
• Act as the primary point of contact for service-related issues.
• Cook up with customers and internal teams to ensure timely resolution of issues.
• Participate in and support training sessions for both internal staff and customers/prospects.
• Contribute to internal projects and continuous improvement initiatives.
• Engage in billable service activities as appropriate.

Requirements

• Minimum 3 years of account management experience, preferably in the building materials industry or a related field.
• Solid grasp of core business processes, with the ability to connect operational data to meaningful customer outcomes.
• Proven ability to leverage AI tools in day-to-day work.
• Improving communication, accelerating analysis, and delivering better customer outcomes.
• Stays current on emerging technology and applies it practically.
• Able to analyze customer data and business trends to identify opportunities and resolve issues proactively.
• Experience managing multiple customer engagements simultaneously with a structured, process-oriented approach.
• Handles sensitive customer and business information with sound judgment and a high degree of integrity.
• Able to analyze customer data and business trends to identify opportunities and resolve issues proactively.
• Experience managing multiple customer engagements simultaneously with a structured, process-oriented approach.
• Able to analyze customer data and business trends to identify opportunities and resolve issues proactively.

Qualifications

• Bachelor’s degree in Accounting, Business Administration, Supply Chain Management, MIS or equivalent work experience.