Account Manager

About the role

Array is building its Account Management team to support the continued growth of the company. This role involves managing a portfolio of clients, identifying new business opportunities, building and maintaining strong client relationships, and ensuring client renewals.

Responsibilities

• Identify and pursue new sales opportunities within existing accounts, upselling and cross-selling products or services to maximize revenue generation and hit sales targets.
• Develop and nurture long-term relationships with key clients through regular communication, proactive outreach, and deep understanding of the clients' goals.
• Build a very strong understanding of Array's value propositions and become fluent with key product use cases and applications.
• Establish detailed CRM-level understanding of clients in your portfolio, including client roadmap & planning cycles, client org chart, key roles & responsibilities, etc.
• Act as a trusted escalation point for clients to help manage key situations, overcome critical challenges, and ensure success of collaborative client projects.
• Manage renewal cycles / contract negotiation by successfully balancing the needs of both the client and Array.
• Understand client needs and pain points, tailoring solutions to meet their specific requirements.
• Generate sales reports, analyze customer data, and identify trends to inform strategic decisions.
• Work closely with internal teams like Customer Success, Sales, Product, Engineering, Marketing, and Finance to ensure seamless client experience and successful outcomes.

Requirements

• 5+ years of experience in B2B2C/B2B Account Management.
• A proven track record of meeting and exceeding sales/growth targets.
• Excellent communication and interpersonal skills.
• Strong business acumen and understanding of sales cycles.
• Strong negotiation skills.
• Proven ability to build relationships and manage customer expectations.
• Proven problem-solving and analytical skills to identify and address client challenges.
• Strong organizational and time management skills to prioritize tasks and meet deadlines.
• Proficiency in CRM systems to manage client data and track sales activity.
• Knowledge of the financial and consumer cybersecurity industries and a passion for understanding the unique growth opportunities and challenges facing financial institutions, Fintechs, consumer cybersecurity, and Credit Services Organizations is a plus!

Qualifications

• Proven track record of meeting and exceeding sales/growth targets.
• Strong communication and interpersonal skills.
• Strong business acumen and understanding of sales cycles.
• Strong negotiation skills.
• Proven ability to build relationships and manage customer expectations.
• Proven problem-solving and analytical skills to identify and address client challenges.
• Strong organizational and time management skills to prioritize tasks and meet deadlines.
• Proficiency in CRM systems to manage client data and track sales activity.
• Knowledge of the financial and consumer cybersecurity industries and a passion for understanding the unique growth opportunities and challenges facing financial institutions, Fintechs, consumer cybersecurity, and Credit Services Organizations is a plus!

Benefits

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents.
• Unlimited PTO and sick leave + 14 company holidays.
• 100% 401k match up to 4% with immediate vesting.
• Generous and competitive parental leave for all parents.
• $1,000 desk setup subsidy to set-up your unique remote office.
• $100/month to subsidize wifi/cell phone expenses.
• Summer Fridays (half-day Fridays) typically from late May to the end of August.
• Commuter benefits for those who choose to go into our New York City or San Francisco office spaces.

Pay

Base salary: $120,000 + for base salary, depending on experience, this role will also have a commission structure. Full-time employee compensation includes an Incentive Stock Option (ISO) grant, subject to Board approval.