Account Manager - Accident & Health

Primary Details

Time Type: Full time
Worker Type: Employee

The Opportunity

Support Accident & Health (A&H) underwriting business strategy by handling daily operations.
Manage account service activities as a primary client contact.
Analyze and provide recommendations on policy related documents to ensure underwriting intentions are documented and accurately communicated to the policyholder.
Partner with Product Management to ensure legislative requirements and corporate communications translate appropriately onto policy related documents.

Location

Atlanta, GA;
Boston, MA;
Marblehead, MA;
Plano, TX;
or Edina, MN

Work Arrangement

This role is hybrid, where you will be expected to be in the office 2-3 days per week

Salary Range

The salary range for this role is between $66,000-$123,500

Your New Role

Provides all-encompassing post sale customer service support for assigned new business and renewal block of business.
Supports a dedicated team of Underwriters and Business Development Leaders to ensure smooth delivery of client services.
Responsible for the collection of required items to ensure timely policy issuance and underwriting requirements are met.
Validates document terminology fits contractual needs to protect QBE against risk and requests any additional documentation, if necessary.
Maintains ongoing account relationships by being the primary contact for claims and premium accounting post issuance, assisting with collection process, and ensuring commissions/applicable fees are accurate.
Strong attention to detail to identify and remediate all said issues.
Manages new and renewal implementation processes for accounts including scheduling and leading implementation calls.
Ability to provide strategic guidance as a follow-up to these calls.

Develops and maintains favorable internal and external relationships, with the end goal of providing the highest level of support by meeting or exceeding industry standards.
Provides assistance with renewals inclusive of producer outreach, helping with renewal calls and the gathering of RFP data.
Inclusive on Producer outreach calls in conjunction with Business Development Leaders.
Assists Business Development Leaders with meeting scheduling, gathering of marketing data, presentation creation, and reporting assistance as needed.
Reviews employer plan documents and amendments for alignment with Policy language; lead collaboration efforts to determine rate or policy term impact and evaluate risk to business operations and loss ratio.
Consults and advises management of trends in employer plan language and data quality of required reporting and final underwriting requirements; monitor policies and ensure changes in rates, terms, medical management and claims are handled with minimal risk to the organization.

Afford underwriting knowledge and assist with final underwriting requirements

Preferred Qualifications

Bachelor's Degree or equivalent combination of education and work experience.

Preferred Competencies

Strong customer focus with ability to develop strong customer relationships.
Effective organizational skills; manage and prioritize competing responsibilities concurrently and effectively.
Proven critical thinker to resolve problems.
Capable of working in a faced paced environment.
Work independently with little supervision or direction.
Collaborate with internal and external customers.
Manage and prioritize competing responsibilities concurrently and effectively.

Compensation Package

The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance.

QBE Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working – a mix of working from home and in the office 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

Why QBE?

To learn more, click here: Benefits | QBE US.

How to Apply

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status. This position is not eligible for visa sponsorship.