Account Manager 2 - St. Luke's Health Plan - 157467

About the role

The Account Manager 2 serves as the primary representative and liaison for the Health Plan’s individual and other lines of business. This role is responsible for developing and executing plans to grow business in assigned areas to support improved health outcomes for employees and dependents. The Account Manager secures, builds, and sustains positive long-term relationships with a defined client base (key purchasers), internal stakeholders, brokers/consultants, and vendors. In addition to strategic account management, this role supports key operational functions including broker administration, commission coordination, CRM management, escalation resolution, stakeholder communications, and cross-functional process improvement initiatives.

Responsibilities

• Creates demand for the organization's products and services by raising their profile with customers.
• Identifies and develops new sales opportunities.
• Solicits, develops, and maintains favorable contracts with all potential managed care accounts in the assigned area.
• Tracks contract renewal dates and terms.
• Consults with clients to arrive at renewal agreements securing and growing account revenue.
• Forecasts and achieves OKR (objectives and key results) targets to meet Health Plan goals.
• Proactively identifies and implements ways to grow the business.
• Demonstrates expertise in the Health Plan’s products, services, and offerings, including market dynamics for the serviced area.
• Informs internal stakeholders on new opportunities or threats.
• Negotiates relationships and processes with internal customers to create efficiencies and identify opportunities for sales, product, and operational growth.
• Tracks deliverables against contracts to ensure all contracted obligations and terms are satisfied.
• Works with relevant stakeholders (employers, brokers, internal partners, etc.) to assist in the creation of sales proposals and renewals.
• Represents the Health Plan at employer events, community events, and functions.
• Participates in community business events to stay connected and informed.
• Ensures client satisfaction through personal interactions or surveys.
• Reviews and determines reasons for clients who discontinue services and provides recommendations for resolving issues.
• Collaborates with senior leadership on implementation of business plan strategies, goals, objectives, and outcomes.
• Focuses on retention and growth in Health Plan service and program offerings.
• Gathers insights from purchasers and informs the Health Plan on potential new products and services.
• Solves difficult problems and refers more complex issues to higher levels.
• Maintains relevant account and stakeholder information in the Health Plan’s client relationship management tool.
• Assists in the creation of accurate reporting supporting Plan OKRs.
• Performs other duties and responsibilities as assigned.

Requirements

• Bachelor’s degree or equivalent experience in lieu of degree.
• 3 years of relevant experience.

Skills

Nature of work requires independence, especially with regards to tactical execution and daily production. Makes decisions that produce effective results under moderate conditions of uncertainty, sometimes with incomplete or conflicting information.

Benefits

At St. Luke’s, we offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we provide:

• Medical, dental, and vision coverage.
• On-site massages and counseling via our Employee Assistance Program.
• Access to the Personify Health Wellness tool.
• Formal training and career development offerings to help you meet your career goals.