Account Management Advisor - Bilingual Spanish

About the Role

Elevation Connect is seeking a Bilingual Account Management Advisor to provide exceptional customer service and support. This is a work-from-home position available in the following states: AL, GA, KS, LA, MI, MO, NC, OH, OK, SC, TN.

Responsibilities

• Answer inbound calls and respond to emails
• Troubleshoot issues with devices
• Provide account management support, including replacing devices, adding/removing lines, and renewing services
• Maintain expert knowledge of products, services, and processes
• Document and update records of customer communications
• Escalate issues to appropriate parties as needed
• Work in tandem with the Sales team

Requirements

• Fluent in English and Spanish
• High School Diploma or GED (Some College Preferred)
• Excellent communication skills (verbal and written)
• Positive attitude and customer-focused
• Strong attention to detail
• Time-management skills
• Self-motivated and able to handle change
• Empathy and excellent digital navigation skills
• Previous help desk or call center experience preferred

Technology Requirements

• PC: Dual Core CPU (1.5GHz or better), 8GB RAM, 20GB Free Disk space, Windows 8.1 or 10
• Mac: Intel Core i7, 2.3 GHz, 8GB RAM, Mavericks OS X (version 10.9) or later
• High-speed internet (10Mbps download/2Mbps upload minimum, 20Mbps down/5Mbps up recommended)
• Latency under 150ms one-way
• Wired Ethernet connection (no Wi-Fi)
• Wired USB headset, camera, and smartphone (for security ID)

Schedule

Training: Monday-Friday, 8:30am-5:00pm MST (virtual)
Work Hours: Monday-Friday, 8:00am-5:00pm MST (must be available within this range)

Pay

$15 per hour

Elevation Connect will ALWAYS contact you directly regarding your application. We will NEVER ask for fees or personal bank information during the interview process. Please be aware of scams.