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Account Management Advisor - Bilingual Spanish

Elevation Connect · United States · 3 wk ago
OTHR$15/hrFull-time

About the role

Elevation Connect delivers a different contact center experience powered by talented people who provide authentic care for customers. The company’s “Performance for Purpose” philanthropic model inspires team members to out‑perform. This work‑from‑home Bilingual Account Management Advisor (Spanish) role supports account review, troubleshooting, documentation, and escalation while maintaining effective relationships with end users and direct customers. Positions are available to residents of AL, GA, KS, LA, MI, MO, NC, OH, OK, SC, TN.

Responsibilities

  • Answer inbound calls and respond to emails
  • Troubleshoot issues with devices
  • Provide exceptional account management and high‑quality customer service while assisting with replacing devices, adding/removing, and renewing lines of service
  • Maintain expert knowledge of all products, services, reference documents, and processes at a department and client‑specific level
  • Maintain accurate, thorough records of incoming and outgoing customer communications
  • Escalate calls to appropriate parties as needed to complete a case
  • Work in tandem with the Sales team

Requirements

  • Fluent in English and Spanish
  • High School Diploma or GED; some college preferred
  • Previous help desk or call center experience preferred
  • Technology: PC with dual‑core CPU (1.5 GHz or better), 8 GB RAM, 20 GB free disk space; Windows 8.1 or 10
  • Technology: Mac with Intel Core i7, 2.3 GHz, 8 GB RAM; supported OS X versions: Mavericks (10.9), Yosemite (10.10), El Capitan (10.11), Sierra (10.12)
  • High‑speed internet: minimum 10 Mbps download / 2 Mbps upload (20/5 Mbps or higher recommended)
  • Latency to data center under 150 ms one‑way
  • Wired Ethernet connection required (wireless/Wi‑Fi not supported)
  • Wired USB headset, camera, and smartphone (for security ID only) required

Skills

  • Excellent communication skills (verbal and written)
  • Positive attitude
  • Customer‑focused and results‑oriented
  • Strong attention to detail
  • Time‑management skills
  • Self‑motivated
  • Ability to handle change and multiple responsibilities
  • Empathy
  • Excellent digital navigation skills

Pay

Pay rate is $15 per hour

Schedule

Training will be conducted virtually Monday‑Friday from 8:30 am to 5:00 pm MST. Regular hours are scheduled between 8:00 am‑5:00 pm MST, Monday‑Friday; must be available to work any time within this schedule.

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