Account Liaison Hospice Care Consultant

About the role

As an Account Liaison with Arc Hospice & Palliative Care, you’ll build trusted relationships with healthcare providers, patients, and families across Lake and Sumter Counties. This field-based role generates new business opportunities, supports referral conversion, and serves as a key representative of Arc within the community. The Liaison collaborates closely with operational and clinical leaders to ensure alignment between referral needs and service capabilities. This is a performance-driven role focused on consistent outreach, education, and engagement across the assigned territory.

Responsibilities

• Represent Arc Hospice & Palliative Care in the community with professionalism and compassion.
• Develop and maintain strong relationships with physicians, hospitals, nursing homes, assisted living facilities, senior communities, and other referral partners.
• Meet with patients and families to review hospice philosophy, explain services, answer questions, and obtain signed consents for care.
• Educate healthcare providers and community members on hospice and palliative care services.
• Conduct in-services, presentations, and community outreach events to raise awareness.
• Support referral generation and facilitate timely communication with the intake and clinical teams.
• Identify opportunities for partnership or collaboration to enhance access to care.
• Track outreach activities and maintain accurate records in accordance with company documentation standards.
• Maintain awareness of competitor activity and market trends in the assigned territory.
• Participate in team meetings and contribute to ongoing strategy and planning discussions.
• Support the company’s mission to deliver high-quality, person-centered care.
• Maintain confidentiality and adhere to all HIPAA regulations.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree preferred.
• Minimum of two (2) years of experience in healthcare sales, business development, or marketing; hospice or home health experience strongly preferred.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to educate diverse audiences about hospice services with clarity and empathy.
• Highly organized, self-directed, and goal-oriented.
• Proficient with Microsoft Office and electronic medical record systems.
• Valid driver’s license and reliable transportation required.
• Demonstrated empathy, sensitivity, and ability to support patients and families from diverse backgrounds.
• Demonstrates a strong commitment to delivering high-quality, person-centered care that reflects Arc Hospice & Palliative Care’s mission, values, and standards of dignity, respect, compassion, and integrity.

Pay

$80,000 - $80,000 USD. Final pay is determined based on factors such as experience, qualifications, location, and business needs at the time of hire.