Account Lead, Consumer Services – Governance Services

Position Overview

We are seeking an experienced and proactive individual to join our Governance Services team as the Account Lead for a set of Consumer Services enterprise clients. This role is crucial for ensuring the effective account management, delivery and growth of ISG Governance services within the set of assigned accounts.

Responsibilities

• Maintain robust relationships with key stakeholders, ensuring clear communication and ongoing account management
• Champion the delivery of services by providing overall delivery oversight and ensuring compliance with contractual commitments and governance practices
• Identify opportunities for account growth by understanding client needs and proposing additional services, leading to enhanced client satisfaction and mutual value creation
• Engage in governance forums, offering valuable insights and facilitating follow-up meetings to ensure effective implementation of discussed strategies
• Provide expert guidance on supplier contractual commitments & negotiations while collaborating with the team on sourcing agreements and vendor management challenges
• Remain informed on industry developments and best practices to enhance service delivery and align with client needs
• Conduct training sessions for new team members, ensuring familiarity with client requirements, security protocols, and compliance standards

Required Skillsets

• Minimum of 20 years of experience in IT outsourcing or managed services, with proven expertise in ITSM and AMS / IMS engagements and account leadership
• A good understanding of Health Sciences industry, including trends, key players, business challenges, and regulatory considerations
• Strong background in client relations, vendor management, and service delivery within complex contracts
• Strong analytical and problem-solving abilities with a results-oriented approach
• Excellent communication and presentation skills, capable of interacting confidently with senior executives and clients

Qualifications

• Bachelor’s Degree in a relevant field (master’s degree preferred)

Benefits

The more diverse and inclusive we are, the better our work will be. The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.