Account Lead

New York, NY | Hybrid or Remote - USA

About VideoAmp

VideoAmp is the tech-first measurement company transforming how advertising is valued, bought, and sold. Powered by currency-grade big data and a best-in-class technology stack, our platform gives advertisers, agencies, and digital partners the ability to plan, optimize, and measure media investments across every screen — from linear TV and OTT to CTV and digital video. VideoAmp is accelerating investment in agentic AI and intelligent optimization technologies — helping clients drive measurable, real-world outcomes in an increasingly complex media landscape. With 880% year-over-year measurement growth, 98% coverage of the TV ecosystem, and partnerships with 11 agency groups and 1,000+ advertisers, we're not just keeping pace with the industry — we're defining what comes next.

We believe great work requires great people — people who say "I'll find a way" instead of "it can't be done."

Responsibilities

• Manage and monitor ongoing client performance, ensuring campaigns and insights are executed successfully and align with client goals.
• Foster strong, consultative relationships with independent agency clients by deeply understanding VideoAmp's product offerings and value proposition.
• Understand client KPIs and build strategies to exceed performance goals.
• Proactively solve client challenges and identify growth opportunities within accounts.
• Establish and maintain a strong vision of customer service excellence and contribute to client success best practices.
• Provide thought leadership and serve as a key point of contact for escalations and strategic initiatives.
• Drive client value through regular performance reviews, adoption trends, and relationship health metrics such as retention and expansion.
• Collaborate closely with Sales, AdOps, and Product teams to ensure seamless execution and client satisfaction.
• Represent the voice of the customer internally to help refine VideoAmp's products and processes.
• Stay current on industry trends in AdTech, TV, and cross-platform measurement to offer clients cutting-edge solutions.

Requirements

• Bachelor's degree preferred.
• 8+ years of experience in Account Management or Client Services within AdTech, programmatic media, or digital advertising — agency or vendor side.
• Strong understanding of programmatic media buying and ad operations workflows; hands-on platform experience is a plus.
• Proven ability to manage high-value clients, drive account growth, and exceed performance expectations.
• Comfortable working autonomously in a fast-paced, high-growth environment.
• Experience using tools like Salesforce, ChurnZero, Zendesk, Pendo, or JIRA to manage accounts and track performance.
• Exceptional communication and problem-solving skills, with a client-first mindset.
• Passionate about the digital advertising industry and excited to deliver measurable results for clients.

Pay

• Base Salary: $114,000 – $125,000
• Commission: 30% targeted commission
• Equity participation included

Benefits

• Discretionary & flexible PTO + Spring, Summer & Winter company breaks
• Inclusive and comprehensive medical, dental & vision
• 401(k) with matching
• HSA & FSA
• Paid Maternity & Parental Leave for all family additions
• Cell phone & wifi reimbursement
• Commuter benefits

Our Values

• One VideoAmp: We win together. We operate as one team, prioritizing shared success over individual wins. We collaborate across functions, support one another, and assume positive intent — because when one of us succeeds, we all do.
• Own the Outcome: Accountability + Empowerment. We take full responsibility for results, not just tasks. We act with urgency, make decisions with confidence, and own both successes and setbacks while continuously improving.
• Raise the Bar: Quality, Trust, Excellence. We hold ourselves and each other to a high standard. We deliver thoughtful, high-quality work, build trust through consistency and integrity, and continuously push for better outcomes.