Account Growth Representative

About the role

The Account Growth Representative (AGR) is a relationship-focused B2B sales role dedicated to cultivating, growing, and retaining business with a portfolio of converted dealers—those already enrolled in our program. The AGR is mainly responsible for driving post-conversion success: increasing product adoption, boosting average purchase volumes, and identifying upsell and cross-sell opportunities across our solutions and services.

Responsibilities

• Own and expand a portfolio of B2B customer accounts, ensuring consistent revenue growth and maintaining target average sales per account to support long-term client value.
• Drive strategic account engagement through proactive communication, regular check-ins, and tailored follow-ups—focusing on high-impact partners like Pool Pros.
• Consistently meet or exceed individual quotas by uncovering growth potential within existing accounts and converting qualified leads into scalable opportunities.
• Identify upselling and cross-selling opportunities through needs-based outreach via phone, email, and other digital channels to deepen account penetration.
• Engage with a structured lead pipeline and assigned call lists to connect with key business decision-makers, uncover unmet needs, and cultivate lasting partnerships.
• Serve as a consultative product expert, guiding customers through our suite of B2B offerings, promotional programs, and business solutions.
• Maintain detailed records of client interactions, performance metrics, and market intelligence to inform strategic decisions and customer planning.

Requirements

• 4+ years of experience in an outbound call center, inside sales, or customer facing job.
• Experience with selling or marketing to customers.
• Excellent communication, both verbal and written, and active listening skills.
• Excellent time management and organization skills and ability to thrive with repetition.
• Ability to develop and maintain strong relationships with key personnel in specified targeted customer companies.
• Ability to understand service, repair, and renovation company business model and needs.
• Proficient with CRM software and other sales technology tools.
• Ability to operate basic Microsoft office software such as Word, Excel, and PowerPoint.
• Experience troubleshooting and installing swimming pool products is a plus.
• Technical knowledge of Fluidra products and swimming pool equipment is a plus.

Qualifications

• A high school diploma or equivalent required.
• Some college coursework or a degree in Business, Marketing, Communications, or a related field is a plus, but not required.

Skills

• Outbound calling and relationship-building skills.
• Strong organizational and time management skills.
• Effective communication and interpersonal skills.
• CRM proficiency.
• Product knowledge and technical expertise.

Benefits

What We Offer An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:

• 2 weeks of paid vacation
• 11 paid Holidays
• Full range of health benefits including medical, dental & vision, short & long-term disability
• 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
• Health and wellness programs / gym reimbursement
• Education assistance up to $7,000 per year
• On-site self-service café / free gourmet coffee stations
• Company sponsored FUN events!
• Generous product discounts

Pay

$28.85 - $33.65 per hour

Schedule

Full-time