Account Executive - Voice Specialist

About the role

The Account Executive – Voice Specialist is responsible for driving net-new revenue and expansion opportunities within CCS’s Unified Communications and Voice portfolio. This individual will serve as a subject matter expert in cloud telephony, Microsoft Teams voice enablement, and enterprise collaboration platforms, positioning CCS as a strategic voice transformation partner.

Responsibilities

• Own and exceed annual gross margin quota aligned to recurring Voice/UC solutions.
• Drive new logo acquisition and expand voice footprint within existing CCS accounts.
• Sell multi-year agreements with focus on MRR growth and long-term TCV expansion.
• Maintain a healthy 3–5x pipeline coverage ratio.
• Position CCS Voice portfolio including:
• Microsoft Teams Operator Connect.
• Webex Calling.
• SIP Trunking.
• Cloud PBX – CCS Connected Voice.
• Contact Center solutions.
• Conduct voice environment assessments and migration roadmaps.
• Translate legacy PRI/SIP/analog environments into modern cloud-first architecture.
• Partner with Sales Engineering to scope technical requirements and solution design.
• Focus on mid-market and upper mid-market organizations (100–2,500 seats).
• Prioritize Microsoft 365 environments ideal for Teams voice enablement.
• Identify vertical opportunities in K-12, Healthcare, SLED, and SMB markets.
• Drive campaigns aligned with CCS Managed Services and Security cross-sell motions.
• Utilize MEDDPICC methodology to qualify and advance opportunities.
• Maintain accurate CRM hygiene, forecasting, and pipeline documentation.
• Collaborate with RevOps, Marketing, and Client Success for seamless lead-to-cash execution.
• Present ROI models that demonstrate telecom cost savings and productivity gains.
• Able to assist in developing an agent/channel pipeline.
• Bundle voice solutions with:
• Managed Services.
• Security & Compliance (CMMC, vCISO).
• Network modernization.
• Position CCS as a single-provider strategy versus fragmented telecom vendors.
• Perform other job-related duties as assigned.

Requirements

• 5+ years of B2B technology sales experience.
• 3+ years selling UCaaS, telecom, or cloud voice platforms.
• Experience selling Microsoft Teams voice or similar collaboration ecosystems.
• Strong financial acumen (GM%, TCV, MRR models).
• Proven track record of exceeding quota in recurring revenue models.
• Experience selling into mid-market and enterprise accounts.

Qualifications

• Strong technical fluency without over complication.
• High urgency and disciplined pipeline management.
• Competitive mindset with “refuse to lose” mentality.
• Executive-level communication skills.
• Business outcome–driven positioning.
• Ability to assist in developing an agent/channel pipeline.
• Collaborate with RevOps, Marketing, and Client Success for seamless lead-to-cash execution.
• Present ROI models that demonstrate telecom cost savings and productivity gains.
• Experience selling into mid-market and enterprise accounts.
• Experience with MSP sales models.
• Familiarity with Microsoft 365 licensing ecosystem.
• Understanding of SIP, SBCs, Direct Routing, and cloud migration strategies.
• MEDDPICC trained or certified.
• Background in consultative/solution-based selling.

Skills

• Executive-level communication skills.
• Business outcome–driven positioning.
• Technical fluency without over complication.
• High urgency and disciplined pipeline management.
• Competitive mindset with “refuse to lose” mentality.
• Ability to assist in developing an agent/channel pipeline.
• Collaborate with RevOps, Marketing, and Client Success for seamless lead-to-cash execution.
• Present ROI models that demonstrate telecom cost savings and productivity gains.
• Experience selling into mid-market and enterprise accounts.
• Experience with MSP sales models.
• Familiarity with Microsoft 365 licensing ecosystem.
• Understanding of SIP, SBCs, Direct Routing, and cloud migration strategies.
• MEDDPICC trained or certified.
• Background in consultative/solution-based selling.

Benefits

Compensation Structure: Base + Commission (50/50 OTE model recommended).

Commission based on Gross Margin.

Accelerators for multi-year contracts and MRR-heavy deals.

SPIFs tied to strategic vendor initiatives (e.g., Microsoft, Cisco).

Pay

Base + Commission (50/50 OTE model recommended).

Schedule

Full-time.