Account Executive, PBA Client Services

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels. At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve.

About the role

The Account Executive/Strategic Account Executive - PBA Client Services is responsible for managing the planning, execution, growth & retention, and client satisfaction of assigned clients in the Pharmacy Benefit Administration (PBA) market segment, including Health Plans, Third Party Administrators (TPAs), and other Platform services. This position acts as the quarterback and leader of the broader Account Management team, ensuring ongoing client satisfaction and achievement of client priorities and contractual obligations. This role reports to the Senior Account Executive/Senior Director, PBA Client Services.

Responsibilities

• Provide oversight and direction to the broader Account Management team with a focus on member and client satisfaction, trend management, client growth & retention, and regulatory compliance to meet client-specific objectives and service model deliverables.
• Lead and develop the client relationship strategy and the strategic business planning process across your portfolio, incorporating internal staff to build and foster relationships with influencers and decision-makers.
• Maintain thorough knowledge and tracking of contractual obligations on assigned book of business, including financials, performance guarantees, terms, and reporting/compliance.
• Manage and facilitate the account renewal and contracting process with a focus on client retention and financial/PNL management.
• Serve as the relationship lead on assigned book of business, building and fostering relationships with key client stakeholders and decision-makers.
• Anticipate customer needs and proactively identify new opportunities within assigned accounts.
• Develop and maintain comprehensive knowledge of Judi Health’s business, products, and services to field client questions accurately and timely.
• Collaborate with internal teams to customize offerings and solutions, aligning with Health Plan/TPA account needs and market demands.
• Analyze and interpret current pharmacy and healthcare trends, competitor activities, and industry regulations to inform strategic decisions and enhance company positioning.
• Lead, coach, and support the Account Team on effectively positioning the Judi Rx value proposition and suite of products.
• Partner with Business Development, Underwriting Teams, and Senior Account Executives to support PBA account-level growth and retention efforts, including RFP support, broker/consultant engagement, and best & final support.
• Provide ongoing direction, coordination, and coaching to the broader Account Team to align understanding of client business lines, strategies, key stakeholders, and priorities.
• Serve as the content expert for Health Plan/TPA clients and opportunities.
• Identify and contribute to process improvement efforts.
• Be accountable for the client end-to-end, including service model deliverables, contractual negotiations, client escalations, and PNL management.
• Adhere to the Judi Rx Code of Conduct, including reporting noncompliance.

Requirements

• Bachelor’s or advanced degree in health administration, business, or relevant professional experience. Bachelor of Pharmacy (B.S. Pharmacy) or Doctor of Pharmacy (PharmD) degree from an accredited institution is a plus.
• At least five (5) years of relevant professional experience in pharmacy, working within a health plan, managed care, or pharmacy benefits management (PBM) focused on Health Plans and Payer Commercial (Insured, Self-Funded, Exchange) and Government Program (Medicare & Medicaid) business lines. Health plan industry experience highly preferred.
• Market and operational knowledge of Medicare Part D, Medicaid, and Health Exchange pharmacy, along with experience supporting highly regulated business lines.
• Track record of building trust in internal and external relationships.
• Solution-focused problem-solving and client positioning skills.
• Exceptional written and verbal communication skills.
• Ability to work with and influence peers in a team effort; leading cross-functional initiatives, meeting deadlines, and executing deliverables while building strong internal relationships.
• A decisive individual with sound technical skills, analytical ability, good judgment, and a strong operational focus.
• Flexible, highly organized, and able to shift priorities easily while working independently to meet deadlines.
• Proficient in Microsoft Office Suite, with emphasis on Microsoft Excel and large data sets, and other industry software programs.
• Ability to travel and present to small and large groups; travel is estimated to be up to 25% and may vary by season and business cycle.

Pay

• New York, NY Salary Range: $163,600 USD - $204,500 USD
• Denver, CO Salary Range: $150,000 USD - $187,500 USD
• Charlotte, NC Salary Range: $136,400 USD - $170,500 USD

Location: Remote (for non-local candidates) or Hybrid (local to NYC, Charlotte, or Denver area).