Account Executive- MSP

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Account Executive — MSP, North America

About the role

Paessler builds monitoring software for systems that cannot fail. Paessler is redefining how modern organizations monitor and manage their IT, OT, and cloud environments. Trusted by hundreds of thousands of users worldwide, our flagship product, PRTG, helps teams see clearly, act faster, and keep their most critical systems running—without complexity. Founded in Germany and operating globally, Paessler combines deep engineering heritage with a relentless focus on simplicity and customer impact. As we expand our reach worldwide with a growing focus on North America, we continue to invest in our people, our platform, and our customers.

Responsibilities

• MSP Aggregator Recruitment
• Identify, target, and sign new MSP Aggregator to expand our reach across North America
• Build and manage a pipeline of MSP prospects, driving commercial agreements from first contact to close
• SOURCE AND DEVELOP JOINT GO-TO-MARKET PLANS WITH NEWLY SIGNED AGGREGATORS TO ACCELERATE PARTNER-LED REVENUE
• Distribution Partnerships
• Engage and grow relationships with key distributors operating in the MSP channel
• Drive sell-through by equipping distribution partners with the right enablement, incentives, and demand generation support
• ALIGN DISTRIBUTOR SALES TEAMS AROUND PRODUCT POSITIONING AND MSP-SPECIFIC VALUE PROPOSITIONS
• Direct MSP Partner Sales
• Recruit net-new MSP partners directly into our partner program
• Manage a portfolio of strategic MSP accounts, driving ARR growth through upsell, cross-sell, and activation of dormant partners
• ACTION AS THE PRIMARY COMMERCIAL POINT OF CONTACT FOR TIER-1 AND TIER-2 MSP ACCOUNTS IN YOUR TERRITORY
• Market Development
• REPRESENT THE COMPANY AT KEY MSP INDUSTRY EVENTS (IT NATION, ASCII, XCHANGE, DATTOCON, ETC.)
• FEED MARKET INTELLIGENCE BACK TO PRODUCT AND MARKETING TO SHARPEN OUR MSP PROPOSITION
• COLLABORATE WITH MARKETING ON CHANNEL CAMPAIGNS, MDF DEPLOYMENT, AND CO-MARKETING WITH KEY PARTNERS

Requirements

• MSP Channel Expertise
• Minimum 5+ years selling into or through the MSP channel in North America
• Deep understanding of the MSP business model: recurring revenue, RMM/PSA stack, vendor economics, margin expectations
• Existing relationships with decision-makers at key MSPs, aggregators (e.g. Pax8, TD SYNNEX, Ingram Micro), and distributors across North America
• Proven Revenue Delivery
• Demonstrable track record of hitting and exceeding quota in a channel or MSP-focused AE role
• Experience building a territory from the ground up not just inheriting and farming an established book
• History of recruiting and onboarding net-new partners, not just managing existing relationships
• MSP & Distribution Experience
• Direct experience negotiating and closing MSP agreements
• Understanding of distribution economics and how to drive pull-through at scale
• Familiarity with two-tier distribution models common in the North American MSP market
• Commercial & Network Strength
• A genuine, trusted network within the MSP community peers, influencers, community leaders
• Ability to navigate complex, multi-stakeholder deals with both technical and commercial buyers
• Strong self-starter mentality: this role requires initiative, urgency, and consistent pipeline generation without hand-holding