Account Executive - Mid Market

About the role

At Freshworks, we believe great employee experiences start with great people - and that includes you. We're growing fast, and we're looking for a Mid-Market Account Executive who's passionate about building relationships, solving meaningful problems, and shaping the future of work.

Responsibilities

• Be a Trusted Advisor: Lead value-based conversations with mid-market customers to understand their needs around ITSM, onboarding, and employee engagement - and offer tailored solutions that drive real impact.
• Drive Smart Growth: Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discovery
• Navigate with Empathy: Work closely with buying teams, creating trust and clarity throughout the decision-making process
• Own the Deal: Manage and close mid-sized opportunities with confidence, from negotiation through final agreement
• Collaborate Across Teams: Partner with our Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer

Qualifications

• 3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationships
• A natural communicator who knows how to listen deeply, ask the right questions, and drive value
• Solid understanding of SaaS platforms - bonus points if you've worked with employee experience (EX) solutions
• Comfortable working in a fast-paced, evolving environment where your ideas are valued
• A consultative, adaptable, and thoughtful approach - you're strategic but also hands-on when needed

Additional Information

• Why You'll Love It Here:
• A culture of belonging: We embrace diverse perspectives and create space for everyone to thrive
• Flexibility: Hybrid schedule with a supportive, people-first workplace
• Purpose-driven work: You're helping organizations improve the everyday experience for their employees
• Room to grow: Opportunities for development, mentorship, and career mobility

Additional Details

• $100,000 - $141,450 Base Salary. This role is also eligible for variable compensation and equity
• Hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our brand new Boston office