Account Executive (Locum Staffing)

Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with over four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence. The company was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

About the role

The Account Executive (AE) is responsible for managing relationships with clients and ensuring they receive excellent service to encourage repeat business. This role bridges the gap between Cross Country Locums (CCL) and its customers, focusing on account growth, retention, and satisfaction. The AE drives sales productivity with all clients and facilities.

Responsibilities

• Proactively initiate contact with healthcare facilities for locum tenens business opportunities through cold calling, handling incoming calls, searching job boards, mailing inquiries, referrals, posting on job boards, candidate submission, attending conventions, and following up on all leads.
• Drive significant revenue through strategic account growth.
• Upsell and cross-sell additional business opportunities after securing Locum Tenens Agreements.
• Manage client referrals for potential business opportunities.
• Develop and engage in optimal communication with sales and recruiting teams to facilitate placements.
• Coordinate with credentialing, payroll, accounting, and other operational departments to ensure client needs are handled efficiently.
• Reverse market healthcare providers to private-sector clients.
• Conduct intake calls with clients using Company-approved technology to gather all needed information on positions.
• Ensure accurate information is entered for position/match schedules in the database and guarantee HCP timesheets are approved, submitted, and paid.
• Follow database protocols for client information.
• Document client needs in eRecruit and communicate job openings to recruiting teams.
• Review candidate files to ensure appropriate matches to open positions.
• Present qualified candidates to clients.
• Maintain daily contact with all facilities, following up on pending submissions, extensions, renewals, and new opportunities.
• Communicate and negotiate contract terms with internal and external clients and relay details clearly to the recruiting team.
• Build strong, professional working relationships with all internal and external partners.
• Collaborate with CCL staffing team members (recruitment, sales, payroll & billing, etc.) to manage facility needs effectively.
• Act as a trusted advisor to clients, providing strategic guidance based on industry trends and business goals.
• Meet minimum requirements for outbound calls, provider presentations, and new contracts.
• Conduct quarterly business reviews (QBRs) with all clients, preferably on-site.
• Travel to visit clients face-to-face when appropriate and as needed.
• Perform other duties as assigned.

Requirements

• 1-3 years of experience in full-cycle inside or outside sales, sourcing, qualifying, networking, and relationship building, preferably in a locums healthcare staffing environment.
• Strong leadership and team management skills, with a demonstrated ability to motivate others.
• Excellent organizational and time management skills, with the ability to manage multiple priorities and meet conflicting deadlines.
• Excellent interpersonal skills, effective phone presentation, and strong customer service skills.
• Ability to collaborate with all aspects of the business to achieve goals.
• Exceptional attention to detail and accuracy.
• Strong analytical, problem-solving, and negotiation skills.
• Ability to work independently and as a strong team player.
• Ability to communicate and work harmoniously and respectfully with all members of management and other departments.
• Robust sense of urgency and detail-oriented.
• Strong written, verbal, and phone conversation skills.
• Proficient with Microsoft Office Suite: Outlook, Excel, Word, and general database knowledge.

Qualifications

Bachelor’s degree preferred in business, healthcare, or other similar disciplines, or an equivalent combination of education and sufficient experience to successfully perform the essential functions of the job.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Voluntary Insurance
• 401(k) plan
• Tuition Assistance
• Pet Insurance
• Wellness options through Burnalong, including a robust online platform of classes and programs as well as local gym access

Company equipment (laptop, monitor, keyboard, mouse, headset) will be provided for use during employment.