Account Executive (Locum Staffing)

Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with over four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, the company is committed to quality and excellence. Cross Country was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

About the role

The Account Executive (AE) manages client relationships to ensure excellent service, drive repeat business, and bridge the gap between Cross Country Locums (CCL) and its customers. This role focuses on account growth, retention, and satisfaction while maintaining maximum sales productivity.

Responsibilities

• Proactively initiate contact with healthcare facilities for locum tenens business opportunities through cold calling, handling incoming calls, searching job boards, mailing inquiries, referrals, posting on job boards, candidate submission, attending conventions, and following up on leads.
• Drive significant revenue through strategic account growth.
• Upsell and cross-sell additional business opportunities after securing Locum Tenens Agreements.
• Manage client referrals for potential business opportunities.
• Develop and engage in optimal communication with sales and recruiting teams to facilitate placements.
• Coordinate with credentialing, payroll, accounting, and other operational departments to ensure client needs are handled efficiently.
• Reverse market healthcare providers to private-sector clients.
• Conduct intake calls with clients using Company-approved technology to gather all necessary position information.
• Ensure accurate entry of position/match schedules in the database and guarantee HCP timesheets are approved, submitted, and paid.
• Follow database protocols for client information.
• Document client needs in eRecruit and communicate job openings to recruiting teams.
• Review candidate files to ensure appropriate matches for open positions.
• Present qualified candidates to clients.
• Maintain daily contact with all facilities, following up on pending submissions, extensions, renewals, and new opportunities.
• Communicate and negotiate contract terms with internal and external clients and relay details to the recruiting team.
• Build strong, professional working relationships with internal and external partners.
• Collaborate with CCL staffing team members (recruitment, sales, payroll & billing) to manage facility needs effectively.
• Act as a trusted advisor to clients, providing strategic guidance based on industry trends and business goals.
• Meet minimum requirements for outbound calls, provider presentations, and new contracts.
• Conduct quarterly business reviews (QBRs) with clients, preferably on-site.
• Travel to visit clients face-to-face as needed.
• Perform other duties as assigned, with or without reasonable accommodation.

Requirements

• 1-3 years of experience in full-cycle inside or outside sales, sourcing, qualifying, networking, and relationship building, preferably in a locums healthcare staffing environment.
• Strong leadership and team management skills, with a demonstrated ability to motivate others.
• Excellent organizational and time management skills, with the ability to manage multiple priorities and meet conflicting deadlines.
• Exceptional interpersonal, phone presentation, and customer service skills.
• Ability to collaborate across all aspects of the business to achieve goals.
• Strong analytical, problem-solving, and negotiation skills.
• Ability to work independently while maintaining a strong commitment to teamwork.
• Proficiency with Microsoft Office Suite: Outlook, Excel, Word, and general database knowledge.
• Robust sense of urgency and detail-oriented approach.

Qualifications

Bachelor’s degree preferred in business, healthcare, or related disciplines, or an equivalent combination of education and experience to successfully perform the essential functions of the job.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance and Disability Insurance
• Voluntary Insurance options
• 401(k) plan
• Tuition Assistance
• Pet Insurance
• Wellness program through Burnalong, including online classes, programs, and local gym access

Company equipment (laptop, monitor, keyboard, mouse, headset) will be provided for use during employment.