Account Executive - Home Service Plans

Job Summary

At Infinity, we build high-performing teams that are driven by results, energized by growth, and committed to delivering value. As an Outbound Sales Representative, you will play a key role in expanding our customer relationships by engaging current account holders and introducing them to enhanced service packages that better meet their home needs. This is a performance-driven sales role where your success is fueled by your ability to connect with customers, identify opportunities, and confidently present solutions through cross-selling and upselling.

Why You’ll Love Working Here

• Performance-Based Earnings: Competitive base pay + uncapped monthly commission
• Growth-Focused Culture: Clear paths for advancement with a strong promote-from-within philosophy
• Winning Team Environment: Collaborative, high-energy culture with supportive leadership
• Early pay option with PayActiv!
• Comprehensive Benefits: Medical, dental, vision, and more for full-time employees
• Set Up for Success: Paid training, ongoing coaching, and continuous development

What You’ll Do

• Coverage Gaps: Identify coverage gaps and present additional products through cross-selling and upselling strategies
• Product Communication: Clearly communicate product details, including terms and conditions, to ensure customer understanding
• Call Strategies: Execute call strategies with a focus on active listening and customer-centric selling
• Conversion Opportunities: Maximize conversion opportunities by aligning solutions with customer needs
• Professionalism: Maintain professionalism through strong communication and clear enunciation
• Continuous Improvement: Embrace coaching and feedback to continuously improve performance
• KPIs & Expectations: Demonstrate reliability through strong attendance and accountability, and consistently meet and exceed program KPIs and performance expectations

Requirements

• Results-Driven Mindset: Motivated to achieve and exceed goals
• Sales Experience: Minimum 6 months of sales experience (call center, sales, marketing, telecommunications, wireless, internet, service plans)
• Communication Skills: Strong communication and active listening skills
• Attitude: Positive attitude with a team-oriented approach
• Coachability: Coachable and open to continuous feedback and development
• Resilience: Resilient and able to navigate rejection with professionalism
• Multitasking: Comfortable multitasking across multiple systems
• Adaptability: Able to adapt in a fast-paced, high-energy environment
• Customer Passion: Passion for delivering exceptional customer experiences with energy and excellence

Physical Requirements

• Seated work for extended periods
• Occasional lifting up to 10 pounds, if needed