Account Executive, Government

About the role

This role supports the growth and retention of local government accounts through direct sales and account management activities. Primary functions include generating new sales opportunities, renewing contracts, and increasing customer satisfaction within government accounts. The role differentiates by focusing on strategic relationship building and aligning sales efforts with organizational values and metrics.

Responsibilities

• Generate new sales opportunities and meet monthly sales and renewal targets through proactive outreach to government accounts
• Establish and maintain customer relationships to drive account growth, perform account reviews, and identify upsell and renewal opportunities
• Complete continuous training to maintain up-to-date knowledge of products, services, and sales methodologies
• Demonstrate professional and ethical conduct in interactions with customers and colleagues to support a collaborative work environment
• Also responsible for other duties/projects as assigned by business management as needed

Requirements

• A High School Diploma/GED
• 3+ Years Selling to Government (State and Local) accounts
• 3+ Years Extensive customer service experience
• 3+ Years of Business markets sales experience
• 3+ Years Wireless industry sales experience
• 3+ Years Telesales or technical sales experience

Qualifications

• Account Management: Effectively manage customer accounts to ensure satisfaction and retention
• Prospecting & Selling: Proven track record of delivering tailored solutions that meet specific client needs, ensuring high customer satisfaction and fostering long-term relationships
• Attention To Detail: Maintain accuracy and thoroughness in all tasks to ensure high-quality outcomes
• Problem Solving and Analysis: Analyze and resolve complex issues efficiently by interpreting data to identify trends and inform decision-making
• Building Relationships: Develop and maintain strong relationships with clients and stakeholders
• Negotiation: Skilled in negotiating terms and agreements to achieve favorable outcomes
• CRM and Microsoft Office: Proficiency in using CRM systems such as Salesforce to manage customer interactions and sales activities, along with strong skills in Microsoft Office products, especially Excel, for data analysis and reporting
• Communication: Strong verbal and written communication skills are crucial for customer interactions, presenting solutions, and team collaboration
• Presentation: Ability to create and deliver compelling presentations to potential and existing customers

Skills and Abilities

• Account Management: Effectively manage customer accounts to ensure satisfaction and retention
• Prospecting & Selling: Proven track record of delivering tailored solutions that meet specific client needs, ensuring high customer satisfaction and fostering long-term relationships
• Attention To Detail: Maintain accuracy and thoroughness in all tasks to ensure high-quality outcomes
• Problem Solving and Analysis: Analyze and resolve complex issues efficiently by interpreting data to identify trends and inform decision-making
• Building Relationships: Develop and maintain strong relationships with clients and stakeholders
• Negotiation: Skilled in negotiating terms and agreements to achieve favorable outcomes
• CRM and Microsoft Office: Proficiency in using CRM systems such as Salesforce to manage customer interactions and sales activities, along with strong skills in Microsoft Office products, especially Excel, for data analysis and reporting
• Communication: Strong verbal and written communication skills are crucial for customer interactions, presenting solutions, and team collaboration
• Presentation: Ability to create and deliver compelling presentations to potential and existing customers

Benefits

T-Mobile offers a comprehensive benefits package including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Additionally, eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Pay

Total Target Cash Pay Range: $130,100 - $234,600, inclusive of target incentives
Base Pay Range: $78,060 - $140,760

Schedule

Travel Required: Yes

Schedule

DOT Regulated: No

Schedule

Safety Sensitive Position: No

Company

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all team members. We are proud to be an equal opportunity employer and do not discriminate against applicants on the basis of age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.