Account Executive - Global, Energy, Resources & Marine

About the role

In this role, you will be responsible for managing a portfolio of small to medium size accounts, inside account management, or supporting a Global Account Manager with one account in core client-facing responsibilities to include but not limited to customer service, data preparation and analysis, business plan and customer metrics management, client reviews, reporting, projects, surveys, and technology.

Responsibilities

• Monitor customer feedback to identify and resolve issues
• Review and resolve discrepancies, i.e. credit card reconciliation
• Work with customers to either develop a business plan or support the execution of the plan, when applicable

Requirements

• Experience in Quality/Account management methodology and Customer Service
• Working with CRM tools and thorough knowledge of appropriate technology enablers
• An history of working in a customer facing or expanded operational role in Energy, Resource and Marine Travel segment, specifically a solid understanding of crew mobility services
• Knowledge of project management and BCD Travel Products and Services
• Extensive knowledge of travel industry dynamics obtained through agency or procurement experience as well as business analysis and financial acumen
• Good command of the English language
• Knowledgeable in travel industry client technology tools

Qualifications

• A College, Associate, or University degree or equivalent experience

Skills

• Customer Service
• CRM Tools
• Project Management
• Travel Industry Dynamics
• Travel Industry Client Technology Tools

Benefits

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Pay

The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity. The expected annual gross salary ranges by country are as follows:

• United States: $52,999.96 - 73,856.02
• Canada: 73-83k CAD
• Spain: 32-35k Euros Annually
• France: 41-55k Euros Annually
• Germany: 45-60k Euros Annually
• Netherlands: 47-51,500k Euros Annually

Schedule

Full time, United States, Canada, Spain, France, Germany, Netherlands